Hotel Night Auditor

ARK; Selinsgrove (Snyder County); On-site; USD 17,000 - 24,000; Full time

Job summary

ARK is seeking a Night Auditor to be the first point of contact for guests, handling check-ins/check-outs and delivering a warm, attentive welcome. You will manage nightly financial tasks, balance transactions, and respond to guest inquiries while coordinating with other departments.

This role requires strong customer service, proficiency with internet software and Microsoft Office, and the ability to stand, walk, and lift up to 25 pounds.

Qualifications

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Proficiency in internet software and Microsoft Office Suite (Excel, Word, Outlook, PowerPoint).
• Experience in hospitality is preferred but not required—we welcome applicants at all experience levels.
• Physical ability to stand, walk, and lift up to 25 pounds as needed.
• Strong customer service skills with a guest-focused approach.

Responsibilities

• Resolve guest concerns by collaborating with appropriate departments to ensure satisfaction.
• Process payments, generate invoices, and balance transactions at the end of each shift.
• Address guest inquiries about hotel services, amenities, and local attractions.
• Prepare and distribute nightly reports, ensuring accurate financial and operational records.
• Welcome guests warmly, manage check-ins and check-outs, and provide room keys.

Skills

Customer service

Guest-focused service

Tools

Microsoft Office

Job description

The Night Auditor is responsible for being the first point of contact as well as the first impression with guests, handling all stages of a guest’s stay, which can include multitasking, and performing the following duties in a manner that reflects our property’s vision, mission, and core values.

Compensation:

$15 hourly

Qualifications

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Proficiency in internet software and Microsoft Office Suite (Excel, Word, Outlook, PowerPoint).
• Experience in hospitality is preferred but not required—we welcome applicants at all experience levels.
• Physical ability to stand, walk, and lift up to 25 pounds as needed.
• Strong customer service skills with a guest-focused approach.

Responsibilities

• Resolve guest concerns by collaborating with appropriate departments to ensure satisfaction.
• Process payments, generate invoices, and balance transactions at the end of each shift.
• Address guest inquiries about hotel services, amenities, and local attractions.
• Prepare and distribute nightly reports, ensuring accurate financial and operational records.
• Welcome guests warmly, manage check-ins and check-outs, and provide room keys.