Front Desk Agent / Night Audit

Hyatt Place Austin/Arboretum; Austin (TX); On-site; USD 33,000 - 42,000; Full time

Job summary

Hyatt Place Austin/Arboretum is seeking a Front Desk/Night Auditor to assist guests with a high level of service. You will balance hotel and restaurant transactions daily, run audits, and ensure accurate recording of revenues and statistics.

The role requires a passion for customer service, the ability to work independently, and flexibility to work nights, weekends, and holidays. Previous hospitality experience is preferred but not required, with the potential to develop in a supportive team

Qualifications

• Passion for customer service.
• Ability to work independently.
• Willingness to work nights, weekends, and holidays.

Responsibilities

• Assist guests efficiently, courteously, and professionally in front desk related functions.
• Balance hotel and restaurant transactions daily, including credit cards, cash, and change funds.
• Run audits and reports and record revenues and statistics accurately.
• Maintain privacy and confidentiality of all guest and hotel information.
• Respond to and resolve guest concerns or complaints.
• Read, analyze, and explain reports, guest folios and procedures.

Skills

Customer service

Independent work

Attention to detail

Organization

Hospitality experience

Night shift flexibility

Physical stamina

Job description

What You’ll Do

• A Front Desk/Night Auditor will assist guests efficiently, courteously, and professionally in all front desk related functions
• Provide excellent guest service
• Balance all hotel and restaurant transactions daily, including credit cards, cash, and change funds
• Consistently follow all credit, cash-handling, and accounting procedures
• Run various audits and reports and record all revenues and statistics accurately
• Read, analyze, interpret, and effectively explain items such as common reports, guest folios and emergency procedures
• Maintain privacy and confidentiality of all guest and hotel information
• Effectively respond to and resolve guest concerns or complaints
• Perform other duties as assigned

What You Will Bring

• A Night Auditor will have a passion for customer service
• Ability to work independently while supporting hotel operations
• Strong attention to detail and organization skills
• Previous hospitality experience is preferred, but not required
• A willingness to work nights, weekends, and holidays as necessary
• The ability to lift, carry, or otherwise move up to 10 lbs. regularly and the ability to stand for long periods of time

Benefits

• 401k contributing with company match
• Leadership development and opportunities to grow
• Hyatt travel discounts worldwide

Tudor Management is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all associates.

Source: Hospitality Online