Front Desk Agent

White Lodging; Indianapolis (IN); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

DailyPay option

Day 1 medical, dental and vision

PTO with rollover

Wellness tools

Referral bonuses

401(k) with company match

Tuition reimbursement

Hotel discounts

Job summary

White Lodging is seeking a Night Auditor to support front desk operations and guest service at our Indianapolis properties. You will balance daily revenues, run audits, and generate key reports while delivering courteous, professional service to guests.

The role requires strong attention to detail, reliability, and the ability to work nights and weekends. Prior hospitality experience is a plus, with opportunities for growth and benefits starting Day 1.

Qualifications

• Experience in hospitality preferred, but not required.
• Willing to work nights, weekends and holidays.
• Strong customer service orientation and attention to detail.
• Ability to balance transactions and generate reports accurately.

Responsibilities

• Assist guests at the front desk in a courteous and professional manner.
• Balance hotel and restaurant transactions daily including cash and cards.
• Run audits and generate revenue/statistics reports accurately.
• Explain reports and folios clearly to guests and staff.
• Maintain privacy and confidentiality of guest information.
• Respond to guest concerns and emergencies as needed.
• Perform other duties as assigned.

Skills

Customer service

Attention to detail

Independent work

Organizational skills

Hospitality experience

Job description

Description

Summary: White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars and restaurants in some of the country’s best cities to live. We know that the hospitality business, like life, is how you make people feel. That’s where you come in. You’ll help bring the virtue of hospitality to life while we create an environment that allows you to be your best self and grow.

Responsibilities:

What You'll Do

• A Night Audit will assist guests efficiently, courteously, and professionally in all front desk related functions
• Provide excellent guest service
• Balance all hotel and restaurant transactions daily, including credit cards, cash, and change funds
• Consistently follow all credit, cash-handling, and accounting procedures
• Run various audits and reports and record all revenues and statistics accurately
• Read, analyze, interpret, and effectively explain items such as common reports, guest folios and emergency procedures
• Maintain privacy and confidentiality of all guest and hotel information
• Effectively respond to and resolve guest concerns or complaints
• Respond to emergency situations
• Perform other duties as assigned

What You'll Bring

• A Night Audit will have a passion for customer service
• Ability to work independently while supporting hotel operations
• Strong attention to detail and organization skills
• Previous hospitality experience is preferred, but not required
• A willingness to work nights, weekends, and holidays as necessary
• The ability to lift, carry, or otherwise move up to 10 lbs. regularly and the ability to stand for long periods of time

Other information

• DailyPay option
• Day 1 Medical, Dental and Vision insurance
• Vacation/Paid Time Off (PTO) with rollover
• Complimentary wellness tools
• Unlimited referral bonuses
• 401(k) with company match
• Hostcare Resources healthcare concierge
• Leadership development
• Tuition reimbursement
• Discounts on hotel rooms, dining, and other travel/entertainment experiences
• Multiple hotels in each market = more opportunities

White Lodging is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all associates.