Hotel Night Auditor

Derby City Gaming & Hotel; Louisville (KY); On-site; USD 30,000 - 40,000; Full time

Job summary

Derby City Gaming & Hotel is seeking a Hotel Night Auditor to join their team. This entry-level position involves greeting guests, managing reservations, and handling payments. The ideal candidate will have strong customer service skills and basic bookkeeping knowledge, contributing to a positive guest experience in the hospitality industry.

Qualifications

• Entry-level position in hospitality.
• Experience in customer service preferred.
• Ability to handle cash and basic bookkeeping.

Responsibilities

• Greeting, registering, and assigning rooms to hotel guests.
• Computing bills and collecting payments.
• Responding to inquiries about hotel services.

Skills

Customer Service

Communication

Basic Bookkeeping

Tools

Visual One

Job description

Join to apply for the Hotel Night Auditor role at Derby City Gaming & Hotel.

Responsibilities include:

1. Greeting, registering, and assigning rooms to hotel guests.
2. Verifying guest identification and establishing payment methods.
3. Issuing room keys and relaying instructions to bellhops.
4. Keeping records of room availability and guest accounts on computer.
5. Computing bills and collecting payments in Visual One.
6. Making and confirming reservations.
7. Answering PBX calls and routing calls to proper extensions.
8. Responding to inquiries about hotel services, shopping, dining, entertainment, and other activities.
9. Advising housekeeping when rooms are vacated and ready for cleaning.
10. Contacting housekeeping or maintenance for guest-reported problems.
11. Performing simple bookkeeping activities, such as balancing cash accounts.
12. Recording guest comments or complaints and referring guests to supervisors if needed.

Additional Details:

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industry: Hospitality

Note: The description is focused on the job responsibilities and relevant details, formatted for clarity and readability. Irrelevant content and duplicate sections have been removed for conciseness.