Night Auditor / Front Desk Agent

Holiday Inn Express Louisville Airport Expo Center; Louisville (KY); On-site; USD 28,000 - 35,000; Full time

Job summary

A leading hotel is seeking a Hotel Front Desk Agent to be the first point of contact for guests. Responsibilities include managing reservations, providing information about amenities, and ensuring a pleasant stay. Ideal candidates will have a strong customer service background and experience in the hotel industry.

Qualifications

• Work experience as a Hotel Front Desk Agent or similar role.
• Understanding of travel planning websites.

Responsibilities

• Perform all check-in and check-out tasks.
• Manage online and phone reservations.
• Respond to clients’ complaints in a timely manner.

Skills

Customer service attitude

Excellent communication

Organizational skills

Tools

hotel reservations software

Job description

Some overnight experience (in any industry) is preferred.

We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations, and providing information about rooms, rates, and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

Responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates, and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments

Skills

• Work experience as a Hotel Front Desk Agent, Receptionist, or similar role
• Experiences with some hotel reservations software
• Understanding of how travel planning websites operate, like Booking and TripAdvisor
• Customer service attitude
• Excellent communication and organizational skills

Source: Hospitality Online