Hotel Night Auditor

WizeHire, Inc; Amarillo (TX); On-site; USD 22,000 - 28,000; Full time

Job summary

Everhome Suites Amarillo West - Medical Center in Amarillo, TX is seeking a Night Auditor to be the first point of contact for guests and to handle all stages of a guest's stay, from check-in to check-out. The role includes processing payments, generating invoices, balancing transactions, and assisting with room assignments while reflecting our property’s vision and values.

Hospitality experience is welcome, but all experience levels are encouraged to apply.

Qualifications

• Hospitality experience preferred but not required.
• Applicants at all experience levels are welcome.
• Strong customer service and guest-focused approach.

Responsibilities

• Process payments, generate invoices, and balance transactions at the end of each shift.
• Welcome and assist guests with check-ins, check-outs, and room assignments, ensuring a positive first impression.
• Perform basic maintenance or housekeeping tasks when needed to maintain guest comfort.
• Address guest inquiries about hotel services, amenities, and local attractions, ensuring guest satisfaction.
• Respond to and resolve guest concerns promptly by working with the appropriate departments.
• Physical ability to stand, walk, and lift up to 25 pounds as needed.

Skills

Customer service

Guest relations

Job description

Everhome Suites Amarillo West - Medical Center Amarillo, TX, US

The Night Auditor is responsible for being the first point of contact as well as the first impression with guests, handling all stages of a guest’s stay, which can include multitasking, and performing the following duties in a manner that reflects our property’s vision, mission, and core values.

• Process payments, generate invoices, and balance transactions at the end of each shift.
• Welcome and assist guests with check-ins, check-outs, and room assignments, ensuring a positive first impression.
• Perform basic maintenance or housekeeping tasks when needed to maintain guest comfort.
• Address guest inquiries about hotel services, amenities, and local attractions, ensuring guest satisfaction.
• Respond to and resolve guest concerns promptly by working with the appropriate departments.
• Hospitality experience preferred but not required—applicants at all experience levels are welcome.
• Physical ability to stand, walk, and lift up to 25 pounds as needed.
• Strong customer service skills with a guest-focused approach.
• Reasonable accommodations can be made for individuals with disabilities to perform the essential functions of the job.
• Proven customer service experience with a strong guest-focused mentality

Compensation

$16 hourly

Our vision is to positively impact, and our mission is to raise the bar on what relationships, reputation, and returns mean in hospitality. We are passionate about owner results with proven systems, talent, and intentional culture to fuel optimal outcomes. Get on board with all things Everhome Suites Amarillo West - Medical Center!