Night Auditor: First-Contact Guest Experience Pro

Everhome Suites Amarillo West - Medical Center; Amarillo (TX); On-site; USD 22,000 - 28,000; Full time

Job summary

Everhome Suites Amarillo West - Medical Center in Amarillo, TX is seeking a Night Auditor to be the first point of contact for guests and to handle all stages of a guest's stay, from check-in to check-out. The role includes processing payments, generating invoices, balancing transactions, and assisting with room assignments while reflecting our property’s vision and values.

Hospitality experience is welcome, but all experience levels are encouraged to apply.

Qualifications

• Hospitality experience preferred but not required.
• Applicants at all experience levels are welcome.
• Strong customer service and guest-focused approach.

Responsibilities

• Process payments, generate invoices, and balance transactions at the end of each shift.
• Welcome and assist guests with check-ins, check-outs, and room assignments, ensuring a positive first impression.
• Perform basic maintenance or housekeeping tasks when needed to maintain guest comfort.
• Address guest inquiries about hotel services, amenities, and local attractions, ensuring guest satisfaction.
• Respond to and resolve guest concerns promptly by working with the appropriate departments.
• Physical ability to stand, walk, and lift up to 25 pounds as needed.

Skills

Customer service

Guest relations

Job description

Everhome Suites Amarillo West - Medical Center in Amarillo, TX is seeking a Night Auditor to be the first point of contact for guests and to handle all stages of a guest's stay, from check-in to check-out. The role includes processing payments, generating invoices, balancing transactions, and assisting with room assignments while reflecting our property’s vision and values.

Hospitality experience is welcome, but all experience levels are encouraged to apply.