Hotel Minibar Attendant

Minibar North America Inc.; Charleston (SC); On-site; USD 32,000 - 40,000; Full time

Job summary

Minibar North America Inc. is seeking an In-Room Refreshment Center Attendant to operate the minibar department in a Charleston, SC hotel. You will restock minibars, record sales, and maintain clean, organized minibar areas to ensure guest satisfaction.

Ideal candidates are English-speaking, physically fit, and able to handle FIFO restocking, daily inventories, and issue reporting to hotel management. Weekend and holiday shifts are required, with standard hotel hours and a focus on guest

Qualifications

• Authorized to work in the United States.
• Must speak English.
• Able to read computer-generated reports.
• Basic math and computer skills required.
• Strong sense of order, alertness and attentiveness.
• Able to work 5 days a week, including weekends and holidays.
• Physically fit for standing, walking, bending, and lifting up to 40 lbs.

Responsibilities

• Open procedures in Minibar System and inventory management.
• Restock minibars following FIFO.
• Keep restocking carts and Minibar Office area clean.
• Move carts room-to-room during daily refill.
• Restock 140–160 minibars per day (70–80 per half-day).
• Audit rooms, record sales and discrepancies with handheld unit.
• Ensure minibar accessories and promotional materials are present.
• Report maintenance issues to management.
• Maintain product freshness and rotate stock to prevent waste.
• Follow health and safety guidelines.

Skills

English

Math skills

Computer skills

Attention to detail

Physical stamina

Tools

Minibar System

Job description

Reports to: Operations Supervisor/Manager

Overall Objective:

Refilling and Operation of the day-to-day In-Room Refreshment Center (Minibar department) operations at an upscale hotel in Charleston, SC as well as following operational best practices, SOPs, and use of our computer system. Full responsibility for assuring that all guests have a positive experience from the in-room refreshment center (Minibar Department), resulting in high utilization and revenues. Attendants must record all sales from the refreshment center in a timely, courteous, and professional manner using Minibar Systems supplied equipment. Attendants must restock all bars completely with fresh products, and maintain the cleanliness and appearance of each refreshment center. Attendants must be able to effectively communicate any issues regarding the refreshment center operation with hotel management.

Job Requirements:

Attendants must be authorized to work in the United States, speak English, be familiar with reading and understanding computer-generated reports, have basic math and computer skills, and have a sense of order, alertness, and attentiveness. Must be able and willing to work 5 days a week including weekend days and Holidays. Must be physically fit, capable of standing, walking, and bending for long periods, and be able to push/pull a fully stocked cart and lift 35-40 lbs. All candidates must be able to satisfactorily pass a background check and drug test to be eligible for employment.

Physical Demands:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to stand and exert well-paced mobility for up to 4 hours in length.
• Must be able to lift up to 50 lbs. on a regular and continuing basis.
• Must be able to push and pull carts and equipment weighing up to 250 lbs. on a regular and continuing basis.
• Must be able to bend, squat and lift up to 75 lbs. on a regular and continuing basis.
• Must be able to exert well-paced ability in limited space.
• Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks.
• Must be able to exert well-paced ability to reach different floors of the hotel on a timely basis.

Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.

Specific Responsibilities:

• Complete opening procedures in Minibar System to include, preparation of a listing of rooms to inventory each day, from a Minibar Point of Sale system, preparation of a restocking cart using FIFO.
• Receive and store product following FIFO when a new order is received ensuring the Minibar storage areas are always kept clean and organized.
• Attendants are responsible for cleaning their restocking cart and the Minibar Office area.
• Attendants will push the cart from room to room during the daily refill process.
• Each Attendant will restock an average of 140-160 minibars per full working day or an average of 70-80 minibars per half working day.
• Knock on room doors and announce themselves as instructed.
• Enter rooms, unlock or open, and inventory the refreshment center, record sales and occlusions using the handheld unit, and restock bars as instructed.
• Ensure all in-room accessories and promotional materials are present and replace if required.
• Wipe down and clean minibars and snack trays as needed.
• Note any maintenance issues and communicate those to management.
• Close the refreshment center, relock if necessary, and exit the room leaving it in the same condition as when entered.
• Maintain an awareness of products, product expiration dates, and inventory levels to prevent stock-out situations.
• In addition to the daily restocking of 140-160 minibars, deep clean 10 minibars and trays every day ensuring the expired product is removed and FIFO restocking is followed.
• Attendants are responsible for removing any outside food that has been placed in the minibars by guests.
• Return to and recheck DND rooms that were noted in the first refill round
• File reports in an orderly fashion.
• Keep management informed of all problems or unusual matters of significance with respect to the refreshment center operation so corrective measures can be taken.
• Other duties as assigned by Operations Supervisor/Manager.
• Follow all specified health and safety guidelines at the workplace.