Hotel Manager: Lead Profit & Guest Experience

Highgate Hotels L.P.; Providence (RI); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) Retirement Plan with employer-m

Paid holidays

Paid vacation

Paid sick leave

Employee assistance program (EAP)

Tuition reimbursement

Job summary

Highgate Hotels L.P. in Providence, RI seeks a Hotel Manager responsible for driving profitability through revenue generation, cost control, guest satisfaction, and staff development, while preserving the hotel’s standards.

The role requires overseeing sales efforts, departments operations, weekly meetings, budgeting, forecasting, training, and ensuring PCI compliance, with a focus on delivering exceptional guest experiences.

Qualifications

• Bachelor's degree in Hospitality, Business, or related field.
• Experience in hotel operations and leadership roles.
• Ability to manage budgets, forecasts, and profitability.

Responsibilities

• Participate in hotel sales efforts, including calling on top accounts and meeting clients.
• Tour operating departments daily to ensure smooth operations and staffing.
• Conduct weekly staff meetings and training sessions.
• Lead weekly one-on-one meetings with department heads to review training and performance.
• Oversee budgeting, forecasting, and adherence to company SOPs and policies.
• Develop managers for future advancement through training and mentorship.

Skills

Leadership

Communication

Operations management

Budgeting

Staff development

Multitasking

Training

Vendor management

Education

Bachelor's degree

Job description

Highgate Hotels L.P. in Providence, RI seeks a Hotel Manager responsible for driving profitability through revenue generation, cost control, guest satisfaction, and staff development, while preserving the hotel’s standards.

The role requires overseeing sales efforts, departments operations, weekly meetings, budgeting, forecasting, training, and ensuring PCI compliance, with a focus on delivering exceptional guest experiences.