Hotel Manager: Lead Luxury Operations & Guest Experience

HSH Group / The Peninsula Hong Kong; California, Northern (MO, KY); Hybrid; USD 145,000 - 150,000; Full time

Benefits offered by this job

Medical benefits

Employee discounts on lodge, golf, and

dining services

Job summary

The Quail in Carmel Valley, California seeks a Hotel Manager to oversee day-to-day hotel operations and ensure an exceptional guest experience across all touchpoints.

You will provide strategic leadership, manage budgets and develop department heads, working closely with the Managing Director to execute the property's strategic vision and business plan. Competitive compensation and benefits included.

Qualifications

• Prior experience with POS and Resort management systems.
• Proficient in MS Office (Word, Excel, Outlook).
• Must be knowledgeable with compliance in health and safety standards.
• 7 years of hospitality experience required.
• 5 years or more managing supervisory level staff required.
• Hospitality management degree preferred.

Responsibilities

• Provide strategic leadership and operational oversight of the entire property, ensuring consistent operational performance.
• Manage aspects of operational insurance and legal matters
• Lead and develop department heads and managers, fostering accountability, collaboration, and continuous improvement.
• Partner with Managing Director to develop and execute the property's strategic vision and business plan, translating priorities into measurable operational and financial results.
• Drive property-wide operational excellence, balancing elevated service standards with efficiency, productivity, and disciplined cost management.
• Provide strategic input on capital projects and future developments, ensuring investments enhance the guest experience, asset value, and return on investment.
• Oversee operating budgets and financial controls across hotel operations, driving accountability for expenses, productivity, and profitability.
• Develop and mentor department leaders, cultivating a high-performance culture and strong pipeline of talent.
• Assume overall operational leadership in the Managing Director absence, ensuring continuity of service, business performance, and team alignment.

Skills

POS systems knowledge

MS Office proficiency

Health and safety compliance

Hospitality experience

Supervisory experience

Education

Hospitality management degree

Job description

The Quail in Carmel Valley, California seeks a Hotel Manager to oversee day-to-day hotel operations and ensure an exceptional guest experience across all touchpoints.

You will provide strategic leadership, manage budgets and develop department heads, working closely with the Managing Director to execute the property's strategic vision and business plan. Competitive compensation and benefits included.