Hotel Manager

HSH Group / The Peninsula Hong Kong; Carmel-by-the-Sea (CA); On-site; USD 145,000 - 150,000; Full time

Benefits offered by this job

Bonus

Job summary

The Quail in Carmel Valley, California seeks a Hotel Manager to oversee day-to-day hotel operations and ensure an exceptional guest experience at every touchpoint.

You will provide strategic leadership, manage budgets, and collaborate with the Executive Committee to align on the property’s vision and financial performance.

Qualifications

• Prior experience with POS and Resort management systems.
• Proficient in MS Office (Word, Excel, Outlook).
• Knowledgeable with compliance in health and safety standards.
• 7 years of hospitality experience required.
• 5+ years managing supervisory level staff required.
• Hospitality management degree preferred.

Responsibilities

• Provide strategic leadership and operational oversight of the property to ensure consistent performance.
• Manage aspects of operational insurance and legal matters.
• Lead and develop department heads and managers, fostering accountability and collaboration.
• Partner with Managing Director to develop and execute the property’s strategic vision and business plan, translating priorities into measurable results.
• Drive property-wide operational excellence, balancing elevated service standards with efficiency, productivity, and cost management.
• Provide strategic input on capital projects and future developments to enhance guest experience and asset value.
• Oversee operating budgets and financial controls across hotel operations, driving accountability for expenses and profitability.
• Develop and mentor department leaders to create a high-performance culture and strong talent pipeline.
• Assume full operational leadership in the Managing Director’s absence to ensure continuity.

Skills

POS & Resort systems

MS Office proficiency

Health & safety compliance

7 years hospitality experience

5+ years supervisory management

Education

Hospitality management degree (preferred)

Job description

Join our outstanding team at The Quail as our Hotel Manager, where you will oversee the day‑to‑day operations of the hotel and ensure an exceptional guest experience at every touchpoint.

In this role you will:

• Work for a highly prestigious hotel located in sunny Carmel Valley, California
• Be provided exceptional medical benefits and employee discounts on lodge, golf, and dining services.
• Act as pivotal part of the Executive Committee

Key Accountabilities:

• Provide strategic leadership and operational oversight of the entire property, ensuring consistent operational performance.
• Manage aspects of operational insurance and legal matters
• Lead and develop department heads and managers, fostering accountability, collaboration, and continuous improvement.
• Partner with Managing Director to develop and execute the property’s strategic vision and business plan, translating priorities into measurable operational and financial results.
• Drive property-wide operational excellence, balancing elevated service standards with efficiency, productivity, and disciplined cost management.
• Provide strategic input on capital projects and future developments, ensuring investments enhance the guest experience, asset value, and return on investment.
• Oversee operating budgets and financial controls across hotel operations, driving accountability for expenses, productivity, and profitability.
• Develop and mentor department leaders, cultivating a high-performance culture and strong pipeline of talent.
• Assume overall operational leadership in the Managing Director absence, ensuring continuity of service, business performance, and team alignment.

General Requirements:

• Prior experience with POS and Resort management systems
• Proficient in MS Office (Word, Excel, Outlook)
• Must be knowledgeable with compliance in health and safety standards
• 7 years of hospitality experience required
• 5 years or more managing supervisory level staff required
• Hospitality management degree preferred

Salary: $145,000 - $150,000.00 per year + Bonus