Hotel Logistics Coordinator

ZipRecruiter; Cleveland (OH); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading company in the travel sector is seeking a Hotel Logistics Coordinator to manage crewmember accommodations and transportation. This role includes confirming hotel bookings, arranging transport, and addressing crewmember inquiries. Candidates should have experience in the hotel/travel industry and excellent communication skills.

Qualifications

• 1-3 years experience in the hotel/travel industry.
• Previous customer service experience.
• Candidate must be willing to work flexible hours, including nights and weekends.

Responsibilities

• Confirm hotel accommodations according to SOP.
• Arrange necessary ground transportation.
• Answer questions from crewmembers via email/phone.

Skills

Detail oriented

Excellent communication

Problem resolution

Analytical skills

Education

High School Diploma or equivalent

Tools

Microsoft software applications

Job description

Job DescriptionJob Description

Flexjet is currently seeking a Hotel Logistics Coordinator to join our Logistics team. The Hotel Logistics Coordinator is responsible for working closely with the Scheduling Department to ensure crewmembers are provided appropriate lodging and ground transportation as needed during their duty times.

Responsibilities

• Confirm hotel accommodations as designated by the Standard Operating Procedures
• Arrange ground transportation if necessary
• Answer crewmember questions and requests via e-mail/phone
• Complete invoice approval and coding
• Update daily spreadsheets and reporting documents as needed
• Complete miscellaneous projects assigned by supervisor
• Responsible for completing necessary research and providing solutions to crewmembers that communicate and/or inquire about Logistics related issues
• Other duties and responsibilities as assigned by manager

Qualifications

EDUCATION & EXPERIENCE

• High School Diploma or equivalent; 1-3 years experience in the hotel/travel industry; previous customer service experience; equivalent combination of education and/or experience

REQUIRED SKILLS

• Candidate should work well in a fast-paced environment and be flexible to the changing needs of the business
• Must be detail oriented and able to work productively independently or within a team
• Excellent oral/written communication and problem resolution skills are required
• Successful candidate will maintain a high level of professionalism while multi-tasking in a fast paced environment
• Proficiency with Microsoft software applications and the aptitude to learn company specific software
• Must have excellent analytical skills
• Have a high level of professionalism and the ability to interact with all levels of leadership
• Flexjet is a 365/24/7 operation and candidate must be willing to work nights, weekends, and holidays as the needs of the business required