Hotel Lifecycle & Distribution Specialist

Choice Hotels International Services; Scottsdale (AZ); On-site; USD 66,000 - 77,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Leave and paid time-off

Discounts at Choice hotels worldwide

Retirement and health savings benefits

Employee recognition programs

Job summary

Choice Hotels International Services is seeking a Lifecycle Coordinator to ensure accurate brand representation and full bookability across OTA, GDS, and direct channels during openings, relaunches, suspensions, reinstate­ments, and terminations.

The role collaborates with Property Support, Distribution, and IT to perform timely updates, resolve discrepancies, and support smooth market transitions. It is an individual contributor role, four days onsite in Scottsdale, AZ.

Qualifications

• One to three years of customer service, hotel operations, or hospitality support experience preferred.
• Experience supporting hotel onboarding, distribution setup, rate loading, or connectivity across OTA and booking platforms preferred.
• Knowledge of hospitality reservation, central management, or distribution systems preferred.
• Experience with GDS, OTA connectivity, or hotel distribution operations preferred.
• Prior hotel openings, rebrands, or lifecycle support exposure preferred.

Responsibilities

• Ensure hotel content (rates, descriptions, amenities, policies, imagery) is accurate and consistently displayed across booking channels.
• Identify and resolve discrepancies impacting booking accuracy, guest experience, or revenue.
• Coordinate end-to-end system setup for new openings and relaunches, including pre-sale readiness.
• Execute lifecycle changes (suspensions, reinstatements, terminations) precisely to prevent disruption.
• Manage data integration from Propel into Choice systems and coordinate GDS/OTA updates.
• Collaborate with Property Support, Distribution, IT, and Operations to ensure hotels are guest-ready and visible.
• Troubleshoot system or distribution issues and participate in process improvements.

Skills

Customer service

Communication

Problem solving

Attention to detail

Data handling

Education

High school diploma or GED

Associates degree or higher

Tools

ServiceNow

Excel

GDS workflows

Job description

Choice Hotels International Services is seeking a Lifecycle Coordinator to ensure accurate brand representation and full bookability across OTA, GDS, and direct channels during openings, relaunches, suspensions, reinstate­ments, and terminations.

The role collaborates with Property Support, Distribution, and IT to perform timely updates, resolve discrepancies, and support smooth market transitions. It is an individual contributor role, four days onsite in Scottsdale, AZ.