Hotel Lead: Cross-Department Ops & Guest Experience Leader

Gun Lake Casino Resort; Michigan; On-site; USD 45,000 - 70,000; Full time

Job summary

Gun Lake Casino Resort seeks a Hotel Lead to oversee hotel operations and provide leadership support across the spa and gift shop. You will supervise daily activities, mentor team members, and ensure exceptional guest service aligned with AAA Four Diamond standards.

The role requires 2–3 years in hospitality with leadership experience, strong communication, and the ability to train staff while maintaining high service levels.

Qualifications

• High school diploma or equivalent; associate or bachelor’s degree in hospitality preferred.
• 2–3 years in hospitality or customer service with leadership experience preferred.
• Must hold or be able to obtain Alcohol Awareness (TIPS) certification and Gun Lake Tribal Gaming Commission license.

Responsibilities

• Provide first-line supervision for hotel operations and assist supervisors/managers.
• Lead coverage for spa and gift shop and address guest concerns in absence of department leaders.
• Assist in staff training, development, scheduling, and performance guidance.
• Maintain high service standards and coordinate with department heads for cohesive resort operations.
• Support budgeting, inventory control, and routine administrative duties.

Skills

Leadership

Interpersonal skills

Communication

Customer service

Hospitality software

Education

High school diploma

Hospitality degree preferred

Tools

Hotel management software

Job description

Gun Lake Casino Resort seeks a Hotel Lead to oversee hotel operations and provide leadership support across the spa and gift shop. You will supervise daily activities, mentor team members, and ensure exceptional guest service aligned with AAA Four Diamond standards.

The role requires 2–3 years in hospitality with leadership experience, strong communication, and the ability to train staff while maintaining high service levels.