Hotel Lead: Ops Supervisor for Hotel, Spa & Gift Shop

Gun Lake Tribe; Michigan; Presencial; USD 42 000 - 55 000; Tempo integral

Resumo da oferta

Gun Lake Casino Resort is seeking a Hotel Lead to supervise daily hotel operations and support supervisors and managers. You will extend leadership coverage to the spa and gift shop, ensuring seamless service and AAA Four Diamond standards.

You will train and mentor hotel staff, address guest concerns, and coordinate with department leaders to maintain high-quality guest experiences. Weekend and holiday coverage is required.

Qualificações

• Minimum 2–3 years in hospitality or customer service with leadership experience preferred.
• Strong leadership and interpersonal skills with excellent communication.
• Proficiency in hotel management software and guest services.

Responsabilidades

• Provide first-line supervision for hotel operations and assist supervisors/managers.
• Offer leadership coverage to spa and gift shop; address guest concerns in absence of department heads.
• Mentor and train hotel, spa, and gift shop team members, supporting performance improvement.

Conhecimentos

Leadership

Interpersonal skills

Customer service

Communication

Hospitality software

Formação académica

High school diploma

Associate or BA in hospitality mgmt (preferred)

Ferramentas

Hotel management software

Descrição da oferta de emprego

Gun Lake Casino Resort is seeking a Hotel Lead to supervise daily hotel operations and support supervisors and managers. You will extend leadership coverage to the spa and gift shop, ensuring seamless service and AAA Four Diamond standards.

You will train and mentor hotel staff, address guest concerns, and coordinate with department leaders to maintain high-quality guest experiences. Weekend and holiday coverage is required.