Hotel IT Technician: Guest Tech & System Support

Dolly Parton's SongTeller Hotel; Nashville (TN); On-site; USD 40,000 - 60,000; Full time

Job summary

Dolly Parton’s SongTeller Hotel in Nashville is seeking an IT Technician to lead technology operations for our new hospitality venture. You will support PMS, POS, guest apps, access control, and system integrations while growing expertise in hotel-specific IT systems.

The role offers mentorship, enterprise collaboration, and training to expand IT efforts across a 240-room property with unique Dolly-hosted experiences.

Qualifications

• 1–2 years of experience in an IT support, service desk, or technical support role.
• Strong aptitude for learning new systems, technologies, and operational processes.
• Demonstrated self-motivation, curiosity, and ability to learn quickly.
• Willingness to grow into a specialized hotel and lodging systems role through structured training and mentorship.
• Basic understanding of Windows workstations, printers, mobile devices, networking concepts, user accounts, and common business applications.
• Strong communication, documentation, follow-up, and customer service skills.
• Ability to work a flexible schedule that may include evenings, weekends, holidays, and peak operating periods.

Responsibilities

• Administer and support hotel and lodging technology systems including PMS, POS, guest-facing applications, access control, and system integrations.
• Learn and manage system configurations, user access, security roles, and change management for hotel and lodging platforms.
• Provide Tier 1 support for hotel and lodging system incidents including management of support tickets.
• Maintain records, assist with deployment and lifecycle documentation for hardware, mobile devices, printers and other IT Assets
• Provide basic user coaching and support job aids for common property technology
• Collaborate with Hotel and Lodging IT peers across the enterprise to share knowledge, troubleshoot issues, and align on standards.
• Troubleshoot interface failures, system performance issues, and vendor-related incidents with guidance and mentorship.
• Support system implementations, upgrades, patches, and testing activities.
• Help IT Manager maintain system documentation, runbooks, and configuration standards.
• Provide reporting on system health, recurring issues, and improvement opportunities
• Participate in a coverage model established by the Property IT Manager to support evenings, weekends, holidays and high-demand periods as business needs require

Skills

IT support

Learning agility

Communication

Job description

Dolly Parton’s SongTeller Hotel in Nashville is seeking an IT Technician to lead technology operations for our new hospitality venture. You will support PMS, POS, guest apps, access control, and system integrations while growing expertise in hotel-specific IT systems.

The role offers mentorship, enterprise collaboration, and training to expand IT efforts across a 240-room property with unique Dolly-hosted experiences.