Signature Guest Experience Host

Silver Dollar City; Nashville (TN); Presencial; USD 32.000 - 42.000; Jornada completa

Descripción de la vacante

Herschend is seeking a Greeter and Guest Experience Expert for Dolly Parton’s SongTeller Hotel in Nashville. You will greet guests, assist with reservations, and support front desk operations, blending concierge service with a memorable arrival experience.

The role emphasizes Southern hospitality, storytelling, and exceptional guest care while collaborating with housekeeping and engineering to ensure smooth stay experiences.

Formación

• Experience in upscale, lifestyle, or luxury hotel operations is preferred.
• Ability to deliver elevated guest experiences with attention to detail.
• Strong communication and relationship-building skills.

Responsabilidades

• Deliver a warm, genuine welcome to every guest with Southern hospitality.
• Coordinate reservations for outlets and assist with check-in/check-out.
• Support front desk operations and guest inquiries with timely service.
• Provide local recommendations and storytelling about Nashville and the hotel.
• Collaborate with housekeeping and engineering to ensure room readiness.
• Maintain brand standards and protect guest privacy at all times.

Conocimientos

Strong communication skills

Interpersonal abilities

Guest service mindset

Storytelling

Educación

Hospitality industry experience

Herramientas

Opera

Opera Cloud

Microsoft Office

HotSoft

Descripción del empleo

Herschend is seeking a Greeter and Guest Experience Expert for Dolly Parton’s SongTeller Hotel in Nashville. You will greet guests, assist with reservations, and support front desk operations, blending concierge service with a memorable arrival experience.

The role emphasizes Southern hospitality, storytelling, and exceptional guest care while collaborating with housekeeping and engineering to ensure smooth stay experiences.