Guest Experience Storyteller

Herschend Family Entertainment Corporation; Nashville (TN); Vor Ort; USD 32.000 - 42.000; Vollzeit

Zusammenfassung

Herschend Family Entertainment Corporation is seeking a Guest Service Agent for Dolly Parton’s SongTeller Hotel in Nashville to deliver a warm, genuine welcome and coordinate guest experiences from arrival to farewell.

The role requires passion for elevated service, strong hospitality instincts, and the ability to work evenings, weekends, and holidays in a luxury setting. You will collaborate across departments to ensure memorable stays.

Qualifikationen

• Upscale, luxury hotel experience preferred.
• Proven track record in hospitality operations.
• Passion for delivering elevated guest experiences.
• Knowledge of Nashville culture is a plus.
• Professional appearance aligned with luxury standards.
• Team-oriented with cross-department support.
• Integrity and discretion with sensitive information.
• Love for storytelling and guest connection.
• Think creatively about hospitality trends and analysis.
• Strong organizational and multitasking skills.
• Problem solving, teamwork, communication, and organization.
• Proficient Microsoft Office and POS knowledge.
• Fluency in hospitality trends and competitor analysis.
• Ability to work evenings, weekends, holidays.

Aufgaben

• Deliver warm, genuine welcome reflecting Southern hospitality.
• Receive guests and coordinate reservations for outlets.
• Manage check-in/check-out with personalized service.
• Ensure interactions adhere to brand standards and are timely.
• Coordinate with Housekeeping and Engineering for room readiness.
• Anticipate guest needs and provide proactive service.
• Serve as local expert on Nashville and hotel experiences.
• Handle guest requests with grace and swift resolution.
• Respond to concerns with timely, empathetic service recovery.
• Review daily arrival/departure/VIP reports for planning.
• Process payments, reservations, and profiles in PMS.
• Uphold luxury service standards and brand voice.
• Protect guest privacy and safety.
• Manage high-volume periods with poise.
• Support events and VIP arrivals reflecting brand spirit.
• Maintain clean, inviting front desk and lobby.
• Upsell confidently with knowledge of rooms and packages.
• Collaborate with departments for seamless experiences.
• Maintain professional posture and uniform.
• Represent the hotel at events; embody warmth.
• Utilize Opera, Opera Cloud, MS Office, HotSOS and other systems.
• Act as culture carrier with kindness, authenticity, inclusivity.

Kenntnisse

Guest service

Hospitality

Communication

Problem solving

Team collaboration

Flexibility

Multitasking

Tools

Opera

Opera Cloud

Microsoft Office

HotSOS

POS Systems

Jobbeschreibung

Herschend Family Entertainment Corporation is seeking a Guest Service Agent for Dolly Parton’s SongTeller Hotel in Nashville to deliver a warm, genuine welcome and coordinate guest experiences from arrival to farewell.

The role requires passion for elevated service, strong hospitality instincts, and the ability to work evenings, weekends, and holidays in a luxury setting. You will collaborate across departments to ensure memorable stays.