Hotel IT Systems Manager (West Coast Based)

Peachtree Group; Atlanta (GA); Remote; USD 75,000 - 95,000; Full time

Job summary

A leading company in the hospitality sector is seeking an IT Hotel Systems Manager to oversee the IT function across hotels. This role involves managing technology installations, addressing helpdesk tickets, and ensuring compliance with standards. The ideal candidate will have a strong background in IT systems and experience in the hotel industry, providing support for various technology systems and leading IT initiatives.

Qualifications

• Minimum of 5 years of experience in IT System Administration and/or IT System Management.
• Minimum of 3 years experience in hotel IT.

Responsibilities

• Provides day-to-day support for property information technology.
• Manages all IT during the onboarding and offboarding of properties.
• Oversees contract management with third-party vendors.

Skills

Problem Solving

Flexibility

Technical Resolution

Education

Bachelor's degree in Computer Science

Bachelor's degree in Computer Information Systems

Bachelor's degree in Management

Tools

Windows 10

Windows Server 2019

Office 365

Point of Sale Systems

Networking equipment

Job description

Job Category: Corporate Office

Requisition Number: HOTEL015378

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• Posted : May 13, 2025
• Full-Time
• Remote

Locations

Showing 1 location

Peachtree Hospitality Management
Atlanta, GA 30326, USA

Description

Summary

The IT Hotel Systems Manager oversees all aspects of the Information Technology function, ensuring the smooth operation of the hotel’s computer systems, personal computers, and network infrastructure. This role is responsible for maintaining IT systems across hotels within their region. The Hotel Systems Manager addresses helpdesk tickets, manages technology installations and upgrades, and sustains the overall IT infrastructure. This position reports directly to the Director of IT.

Responsibilities:

• Provides day-to-day support for property information technology, including PMS, POS, and other related systems, covering both hardware and software installation and upgrades.
• Manages all IT during the onboarding and offboarding of properties.
• Oversees contract management with third-party vendors for property IT systems.
• Responsible for the inventory, maintenance, and documentation of all systems at the property level.
• Maintains project work plans for implementing IT solutions at the property level.
• Assists in IT-related education programs and training for staff members at the property.
• Helps ensure compliance with PCI, PII, GDPR, and brand standards.
• Maintains standard operating procedures and policies for information technology at the property level.
• Implements ongoing process improvement initiatives.
• Effectively handles complex situations or problems independently, without guidance or supervision.

Qualifications:

• Bachelor's degree in Computer Science, Computer Information Systems, Management
• Minimum of 5 years of experience in IT System Administration and/or IT System Management
• Minimum of 3 years experience in hotel IT.
• Experience with maintaining all or some of the following:
• Windows 10, Windows Server 2019, Office 365
• Point of Sale Systems (POS: Agilysys, Micros, Opera, etc.)
• Mitel Prone Switches (Both IP and Analog)
• Networking equipment
• Basic understanding of internet protocols, SIP, (S)FTP, NTP, HTTP(S)
• Demonstrated experience in the resolution of technical problems
• Ability to navigate through rapid changes, flexibility, and imagination to adapt

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.