Hotel IT Systems Manager (West Coast Based)

Peachtree Hospitality Management; Atlanta (GA); On-site; USD 60,000 - 90,000; Full time

Job summary

An established industry player in hospitality is seeking an IT Hotel Systems Manager to oversee the technology infrastructure across multiple properties. This pivotal role involves ensuring the smooth operation of computer systems, managing installations and upgrades, and addressing helpdesk requests. The ideal candidate will have a strong background in IT System Administration, particularly in the hotel sector, and will be responsible for maintaining compliance with industry standards. Join a dynamic team where your expertise will contribute to enhancing operational efficiency and guest experiences through technology.

Qualifications

• 5+ years of experience in IT System Administration and/or Management.
• Experience with PMS and POS systems in a hotel environment.
• Ability to handle complex IT situations independently.

Responsibilities

• Provides day-to-day IT support for property technology systems.
• Manages IT onboarding and offboarding for properties.
• Oversees contract management with third-party IT vendors.

Skills

IT System Administration

IT System Management

PMS (OnQ, Opera, LightSpeed)

POS Systems (Agilysys, Micros)

Windows 10

Windows Server 2019

Office 365

Networking Equipment

Technical Problem Resolution

Education

Bachelor's degree in Computer Science

Bachelor's degree in Computer Information Systems

Bachelor's degree in Management

Tools

Windows 10

Windows Server 2019

Office 365

PMS (OnQ, Opera, LightSpeed)

POS Systems (Agilysys, Micros)

Mitel Prone Switches

Job description

Summary

The IT Hotel Systems Manager oversees all aspects of the Information Technology function, ensuring the smooth operation of the hotel’s computer systems, personal computers, and network infrastructure. This role is responsible for maintaining IT systems across hotels within their region. The Hotel Systems Manager addresses helpdesk tickets, manages technology installations and upgrades, and sustains the overall IT infrastructure. This position reports directly to the Director of IT.

Responsibilities:

• Provides day-to-day support for property information technology, including PMS, POS, and other related systems, covering both hardware and software installation and upgrades.
• Manages all IT during the onboarding and offboarding of properties.
• Oversees contract management with third-party vendors for property IT systems.
• Responsible for the inventory, maintenance, and documentation of all systems at the property level.
• Maintains project work plans for implementing IT solutions at the property level.
• Assists in IT-related education programs and training for staff members at the property.
• Helps ensure compliance with PCI, PII, GDPR, and brand standards.
• Maintains standard operating procedures and policies for information technology at the property level.
• Implements ongoing process improvement initiatives.
• Effectively handles complex situations or problems independently, without guidance or supervision.

Qualifications:

• Bachelor's degree in Computer Science, Computer Information Systems, Management
• Minimum of 5 years of experience in IT System Administration and/or IT System Management
• Minimum of 3 years experience in hotel IT.
• Experience with maintaining all or some of the following:
• Windows 10, Windows Server 2019, Office 365
• Property Management Systems (PMS: OnQ, Opera, LightSpeed, etc.)
• Point of Sale Systems (POS: Agilysys, Micros, Opera, etc.)
• Mitel Prone Switches (Both IP and Analog)
• Networking equipment
• Basic understanding of internet protocols, SIP, (S)FTP, NTP, HTTP(S)
• Demonstrated experience in the resolution of technical problems
• Ability to navigate through rapid changes, flexibility, and imagination to adapt

Equal Opportunity Employer
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