Hotel IT Systems Manager (West Coast Based)

Peachtree Group Hospitality Management; Atlanta (GA); On-site; USD 80,000 - 100,000; Full time

Job summary

A leading company in the hospitality sector seeks an IT Hotel Systems Manager to oversee IT functions across hotels. This role involves managing technology installations, addressing helpdesk tickets, and ensuring compliance with industry standards. The ideal candidate will have extensive experience in IT management within the hotel industry, ensuring smooth operations of all IT systems.

Qualifications

• Minimum of 5 years of experience in IT System Administration and/or IT System Management.
• Minimum of 3 years experience in hotel IT.

Responsibilities

• Provides day-to-day support for property information technology, including PMS, POS, and other related systems.
• Oversees contract management with third-party vendors for property IT systems.
• Maintains project work plans for implementing IT solutions at the property level.

Skills

Problem Solving

Adaptability

Education

Bachelor's degree in Computer Science

Bachelor's degree in Computer Information Systems

Bachelor's degree in Management

Tools

Windows 10

Windows Server 2019

Office 365

OnQ

Opera

LightSpeed

Agilysys

Micros

Mitel Prone Switches

Job description

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Summary

The IT Hotel Systems Manager oversees all aspects of the Information Technology function, ensuring the smooth operation of the hotel’s computer systems, personal computers, and network infrastructure. This role is responsible for maintaining IT systems across hotels within their region. The Hotel Systems Manager addresses helpdesk tickets, manages technology installations and upgrades, and sustains the overall IT infrastructure. This position reports directly to the Director of IT.

Job Details

Description

The IT Hotel Systems Manager oversees all aspects of the Information Technology function, ensuring the smooth operation of the hotel’s computer systems, personal computers, and network infrastructure. This role is responsible for maintaining IT systems across hotels within their region. The Hotel Systems Manager addresses helpdesk tickets, manages technology installations and upgrades, and sustains the overall IT infrastructure. This position reports directly to the Director of IT.

Responsibilities

• Provides day-to-day support for property information technology, including PMS, POS, and other related systems, covering both hardware and software installation and upgrades.
• Manages all IT during the onboarding and offboarding of properties.
• Oversees contract management with third-party vendors for property IT systems.
• Responsible for the inventory, maintenance, and documentation of all systems at the property level.
• Maintains project work plans for implementing IT solutions at the property level.
• Assists in IT-related education programs and training for staff members at the property.
• Helps ensure compliance with PCI, PII, GDPR, and brand standards.
• Maintains standard operating procedures and policies for information technology at the property level.
• Implements ongoing process improvement initiatives.
• Effectively handles complex situations or problems independently, without guidance or supervision.

Qualifications

• Bachelor's degree in Computer Science, Computer Information Systems, Management
• Minimum of 5 years of experience in IT System Administration and/or IT System Management
• Minimum of 3 years experience in hotel IT.
• Experience with maintaining all or some of the following:
• Windows 10, Windows Server 2019, Office 365
• Property Management Systems (PMS: OnQ, Opera, LightSpeed, etc.)
• Point of Sale Systems (POS: Agilysys, Micros, Opera, etc.)
• Mitel Prone Switches (Both IP and Analog)
• Networking equipment
• Basic understanding of internet protocols, SIP, (S)FTP, NTP, HTTP(S)
• Demonstrated experience in the resolution of technical problems
• Ability to navigate through rapid changes, flexibility, and imagination to adapt

Seniority level

• Not Applicable

Employment type

• Full-time

Job function

• Information Technology

Industries

• Hospitality