Information Technology Manager

Military, Veterans and Diverse Job Seekers; West Palm Beach (FL); On-site; USD 70,000 - 110,000; Full time

Job summary

Military, Veterans and Diverse Job Seekers seeks an Information Technology Manager to oversee hotel computer networks across back office, PMS, and POS. You will organize priorities, coordinate technology projects, and troubleshoot issues to support networks, endpoints, and applications.

You will maintain 100+ endpoints, manage interfaces between Hilton OnQ PMS, Infogenesis POS, Saflok, Avaya PBX, and Micros 9700, and supervise vendor relationships for circuits, WiFi, and security systems.

Qualifications

• Associates degree or equivalent certifications and work experience in information technology.
• 4+ years of hospitality technology and project management experience is preferred.
• Technical and operational experience with PMS and POS systems.
• Basic networking experience; understanding of wireless, switches, routers, DHCP, DNS, and IP protocols preferred.
• Experience PCI compliance related controls is highly desired.

Responsibilities

• Manage day-to-day operation of hotel computer networks across back office, PMS, and POS.
• Organize and communicate priorities, coordinate hotel technology projects, troubleshoot system issues, and provide direct support of networks, endpoints, and applications.
• Maintain desktop, laptop, printers, and peripherals for property team with approximately 100 endpoints.
• Support interfaces between Hilton OnQ PMS, Infogenesis POS, Saflok, Avaya PBX, and Micros 9700.
• Manage third-party vendor relationships to maintain and resolve problems for hotel systems: voice and data circuits, guest WiFi, PBX, PMS, POS, guest entertainment, and public music systems, security cameras, distributed cellular antenna, and digital signage systems.
• Maintain weekly and monthly updates on assigned operational projects, telecom optimization and track technology capital deployment against capital plan.
• Effectively manage time and processes to create maximum efficiency with minimum disruption or redundancy.
• Timely response to sensitive matters and obtain basic understanding how processes fit in with other departmental or business priorities and objectives.
• Adjust quickly to accommodate expected and unexpected changes and gauge progress with respect to overall impact and results.
• Perform other duties as requested by management.

Skills

Project management

Communication

Technical problem solving

Hospitality technology

Education

Associates degree or equivalent certifications

Tools

PMS systems

POS systems

Infogenesis POS

Saflok

Avaya PBX

Micros 9700

Job description

About the job Information Technology Manager

Essential Job Functions

• Manage day-to-day operation of hotel computer networks across back office, PMS, and POS
• Organize and communicate priorities, coordinate hotel technology projects, troubleshoot system issues, and provide direct support of networks, endpoints, and applications.
• Maintain desktop, laptop, printers, and peripherals for property team with approximately 100 endpoints
• Support interfaces between Hilton OnQ PMS, Infogenesis POS, Saflok, Avaya PBX, and Micros 9700
• Manage third-party vendor relationships to maintain and resolve problems for hotel systems: voice and data circuits, guest WiFi, PBX, PMS, POS, guest entertainment, and public music systems, security cameras, distributed cellular antenna, and digital signage systems.
• Maintain weekly and monthly updates on assigned operational projects, telecom optimization and track technology capital deployment against capital plan.
• Effectively manage time and processes to create maximum efficiency with minimum disruption or redundancy.
• Timely response to sensitive matters and obtain basic understanding how processes fit in with other departmental or business priorities and objectives.
• Adjust quickly to accommodate expected and unexpected changes and gauge progress with respect to overall impact and results.
• Perform other duties as requested by management.

Position Requirements

• Associates degree or equivalent certifications and work experience in information technology; 4+ years of hospitality technology and project management experience is preferred.
• Technical and operational experience with PMS and POS systems
• Basic networking experience; understanding of wireless, switches, routers, DHCP, DNS, and IP protocols preferred
• Experience PCI compliance related controls is highly desired.