Information Technology Manager

Montage International; Tampa (FL); On-site; USD 90,000 - 120,000; Full time

Job summary

The position requires a Bachelor’s degree and 3+ years in IT, with hotel/resort experience preferred and strong Microsoft Office and Opera skills. It is a hands-on leadership role in a hospitality setting, based on site in Tampa, FL.

Qualifications

• Bachelor’s Degree required.
• Three plus years’ experience in IT.
• Two years’ experience at a Hotel/resort preferred.
• Customer service background preferred.
• Must have advanced skills with Microsoft Office products; Opera preferred.
• Must be able to multi-task with ease.
• Ability to prepare and analyze data, figures and transcriptions prepared on and generated by computer.
• Must possess advanced computational ability and computer skills.

Responsibilities

• Schedule, staff, and assist the Director of IT to lead the team to provide around the clock technology support for hotel Guests and other stakeholders.
• Ensure efficient processes to handle property level IT requests and coordinate with corporate IT and vendors.
• Provision and resolve technology problems, following policies and procedures.
• Implement, maintain, back up and administer installed technology per vendor and corporate requirements.
• Adhere to security and compliance requirements and document as required.

Skills

Customer service

Multitasking

Data analysis

Advanced computer skills

Education

Bachelor's degree

Tools

Microsoft Office

Opera

Job description

Live Your Passion. Add Your Magic.At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.If you are an internal applicant, please log into Workday and apply for your application to be considered.Please Click Here to apply internally.Information Technology ManagerSUMMARYThe Information Technology Manager will be responsible for the successful performance of all IT operations on the property, and for performance of all IT requirements as assigned by Corporate IT.ESSENTIAL FUNCTIONSSchedule, staff, and assist the Director of IT to lead the team to successfully provide around the clock technology support for hotel Guests, hotel Groups, Montage Associates, property Owners and transient Guests.Ensure efficient processes and procedures to effectively handle property level requests for support, and follow approved procedures for escalating and coordinating with corporate IT and vendors.Provision and resolve technology problems as requested or reported, following all policies and procedures.Implementation, maintenance, backup and administration of installed technology that meets vendor requirements, industry standard practices, the requirements of the property, and policies and procedures as developed by corporate IT.Implementation and adherence to all routine security and compliance requirements and documentation as required or assigned.QUALIFICATIONSBachelor’s Degree requiredThree plus years’ experience in ITTwo years’ experience at a Hotel/resort preferredCustomer service background preferredMust have advanced skills with Microsoft Office products; Opera preferredMust be able to multi-task with easeAbility to prepare and analyze data, figures and transcriptions prepared on and generated by computerMust possess advanced computational ability and computer skillsPHYSICAL REQUIREMENTSMust be able to exert well-paced ability to maneuver around the hotel. Must be able to lift up to 15-40 lbs. on a regular and continuing basis. Must be able to walk, stand, sit, bend, stoop, squat and stretch to fulfill tasks. Must have finger dexterity to be able to operate office equipment.In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.