Hospitality IT Manager: Elevate Guest Experience & Tech Ops

Hotel Indigo; Boston (MA); On-site; USD 90,000 - 135,000; Full time

Job summary

Boston Harbor Hotel is seeking an Information Technology Manager to oversee technology infrastructure, systems, and operations for our luxury property. You will drive technological innovation to enhance the guest experience and align IT with business goals across hotel departments.

Responsibilities include managing networks, servers, and systems, coordinating projects, and maintaining cybersecurity, backups, and vendor relationships.

Qualifications

• Associate or bachelor’s degree in information technology, computer science, or a related field, or equivalent relevant experience.
• 3–5 years of progressive IT experience; hospitality or hotel technology experience preferred.
• Practical knowledge of hotel technology systems, including property management, POS, guest service, and related applications.
• Strong working knowledge of IT infrastructure, end-user support, cybersecurity practices, data privacy, and backup procedures.
• Ability to independently organize priorities, coordinate projects and vendors, exercise sound judgment, and follow issues through to resolution.
• Strong customer service, communication, and relationship-building skills with associates, department leaders, and outside providers.
• Flexible scheduling, including availability outside standard hours when necessary.
• Must be able to lift to 30 lbs. regularly.
• Ability to communicate effectively in English; a second language is desirable.

Responsibilities

• Coordinate daily IT operations and prioritize service requests for hotel associates and guests.
• Serve as the primary point of contact for department leaders on technology requests and system needs.
• Manage and troubleshoot hotel technology: networks, servers, databases, phone systems, workstations, and related equipment.
• Monitor system availability, investigate disruptions, and coordinate timely resolution with stakeholders and providers.
• Coordinate installation, configuration, maintenance, and integration of hotel systems (PMS, POS, guest services, revenue management).
• Plan and coordinate technology projects and system upgrades, including testing, communication, and post-implementation follow-up.
• Maintain IT procedures for access control, cybersecurity, data protection, backups, and business continuity.
• Manage relationships with external IT vendors, coordinate service calls, monitor quality, and follow up on deliverables.
• Assist in preparing and monitoring IT operating and capital budgets; review invoices for cost efficiency.
• Maintain inventories and records for hardware, software, licenses, and configurations.
• Identify recurring IT issues and opportunities for improvement; present recommendations to leadership.
• Coordinate technology training and communications to help staff use systems effectively.
• Ensure 24-hour technology coverage through escalation processes and third-party support.

Skills

IT coordination

Customer service

Vendor management

Problem solving

Communication

Education

Bachelor’s or Associate degree in IT or related field

Job description

Boston Harbor Hotel is seeking an Information Technology Manager to oversee technology infrastructure, systems, and operations for our luxury property. You will drive technological innovation to enhance the guest experience and align IT with business goals across hotel departments.

Responsibilities include managing networks, servers, and systems, coordinating projects, and maintaining cybersecurity, backups, and vendor relationships.