Hotel Houseman

ARK; Prattville (AL); On-site; USD 18,000 - 19,000; Full time

Job summary

ARK is seeking a detail-oriented houseperson to support our busy hospitality team. The role involves cleaning public areas, delivering guest-requested items to rooms, and assisting housekeeping managers with special projects.

The ideal candidate has at least one year of experience in hospitality, a high school diploma, and strong time management and customer service skills.

Qualifications

• Strong knowledge of cleaning techniques and products.
• Good time management, organizational and communication skills.
• Proven customer service experience with a guest-focused mindset.
• At least 1 year of experience as a houseperson/housekeeper in hospitality.
• High school diploma or GED required.

Responsibilities

• Maintain cleanliness of guest rooms, hallways, lobby and workspaces.
• Make deliveries to guest rooms for requested items (amenities, rollaway beds, cribs, bedding).
• Retrieve clean linens and distribute to each floor.
• Anticipate and respond quickly to visitors' requirements to provide quality service.
• Walk assigned floors at shift start and collect trash and soiled linen as requested.

Skills

Customer service

Time management

Cleaning techniques

Communication

Education

High school diploma

Job description

Do you have previous experience in the hospitality industry and a strong desire to provide excellent customer service to our guests? You could be just what we're looking for in our next houseperson. Our hotel is extremely busy, and we need a detail-oriented individual who is willing to perform a wide range of tasks to ensure that our guests have an exceptional experience. Responsibilities include keeping hotel public areas clean, such as hallways, meeting rooms, and lobbies. You will also support housekeeping by delivering items requested by guests, such as amenities, rollaway beds, cribs, and bedding, to guest rooms, and completing any special projects assigned by housekeeping managers. You should have at least one year of experience as a housekeeper or houseperson.

Compensation

$13.50 - $14 hourly

Qualifications

• Strong knowledge of cleaning techniques and products
• Hard worker with strong time management, organizational, and communication skills
• Proven customer service experience with a strong guest-focused mentality
• Must have 1 or more years experience as a houseperson, housekeeper, or similar position in hospitality field
• Must have graduated high school or received an equivalent certification (GED)

Responsibilities

• Maintain the cleanliness of the guest rooms and hallways, as well as the lobby and other workspaces
• Make deliveries to guest rooms for guest-requested items such as amenities, rollaway beds, cribs, bedding, and linens
• Retrieve clean linens from housekeeping storage facilities and distribute them to each floor
• Anticipate, listen intently, and respond quickly to visitors' requirements to provide the best quality of service
• Walk all assigned floors at beginning of the shift and collect trash, soiled linen, and other items per management requests