Houseman

Five Rivers Hospitality; Prosser (WA); On-site; USD 24,000 - 26,000; Full time

Job summary

Five Rivers Hospitality is seeking a houseperson to ensure guests have a wonderful stay by keeping public areas clean and assisting with guest-requested items. The role emphasizes exceptional customer service and teamwork in a hospitality setting.

The ideal candidate has at least one year of housekeeping or houseperson experience and a strong commitment to guest satisfaction. Responsibilities include greeting guests, delivering items, and maintaining spotless public spaces.

Qualifications

• At least one year housekeeping or houseperson experience.
• Proven customer service experience with a guest-focused mentality.
• Strong time management, organizational, and communication skills.

Responsibilities

• Clean and maintain hotel public areas such as hallways, meeting rooms and lobbies.
• Deliver guest-requested items (amenities, rollaway beds, cribs, bedding).
• Assist in setup/cleanup of meeting rooms.
• Greet customers and assist them politely.
• Provide excellent service by anticipating and responding to guests’ needs.
• Make deliveries to guest rooms for requested items and linens.
• Ensure clean environments in guest rooms, corridors, lobby and other areas.

Skills

Customer service

Time management

Organizational skills

Communication

Education

High school diploma / GED

Job description

We're searching for a houseperson with exceptional people skills who is enthusiastic and courteous to make sure our hotel guests have a wonderful stay.

We require a multi-talented person capable of handling a wide range of duties. Responsibilities for this position include keeping hotel public areas clean, such as hallways, meeting rooms, and lobbies. Additionally, you will help deliver guest-requested items such as amenities, rollaway beds, cribs, and bedding, and perform any specially assigned tasks by housekeeping managers.

Our ideal applicant has at least one year of housekeeping or houseperson experience, as well as a strong commitment to providing outstanding customer service.

Compensation

$17.13 - $19 hourly

Qualifications

• Must have graduated high school or received an equivalent certification (GED)
• Must have 1 or more years experience as a houseperson, housekeeper, or similar position in hospitality field
• Proven customer service experience with a strong guest-focused mentality
• Hard worker with strong time management, organizational, and communication skills

Responsibilities

• Assist in cleaning and maintaining the hotel's exterior spaces such as the parking lot, swimming pool, landscaping, etc
• Assist in setup/cleanup of meeting rooms
• Greet customers as you see them, speak politely, and assist customers
• This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Managers may ask employees to perform duties beyond this job description
• Provide the highest level of service by anticipating, listening attentively, and responding promptly to guests’ needs
• Make deliveries to guest rooms for guest-requested items such as amenities, rollaway beds, cribs, bedding, and linens
• Assure a clean environment in the guest rooms, corridors, lobby, and other work areas