Hotel Housekeeping Supervisor: Lead & Train Rooms Team

Aloft Houston By the Galleria; Houston (TX); On-site; USD 35,000 - 52,000; Full time

Job summary

Aloft Houston By the Galleria is seeking a proactive Housekeeping Supervisor to oversee Room Attendants and Housepersons in guest rooms and corridors, ensuring clean and well-maintained spaces in a dynamic, 24/7 hotel environment.

You will train staff, monitor performance, and coordinate with maintenance to address issues while managing inventories and guest requests. Strong leadership and organizational skills are essential.

Qualifications

• High School education preferred.
• Minimum six months supervisory experience or one year of comparable Housekeeping experience.
• Ability to read and write basic English to complete forms such as a room status report.
• Ability to provide clear direction, instruction and guidance to subordinates.
• Ability to organize and prioritize work, and meet deadlines.
• Ability to exercise judgment and implement control over the performance of subordinates.
• Talk to many different kinds of people to give information, answer questions and provide required.

Responsibilities

• Visually inspect VIP rooms, guest rooms and corridors for cleanliness and appearance. Prepare work orders for shampooers to clean carpets and supply room attendants to maintain par stock in closet, etc.
• Train and monitor performance of room attendants and housepersons. Provide organization, instruction, guidance, communication, counseling, as well as exercise good judgment. Ensure all jobs are completed within the shift. Prepare P.M. room status report.
• Take requested inventories of furniture, fixtures, equipment and supplies, etc. Ensure that both carts and linen/supply closets are kept clean, neat, and stocked according to departmental guidelines. Upon inspection of VIP rooms, make certain all VIP supplies are in place.
• Report all maintenance deficiencies in guest rooms and corridors via work orders. Telephone deficiencies considered emergencies to the maintenance department.
• Expedite special guest requests, such as extra towels, blankets or pillows.
• Open and Close Housekeeping Department.
• Turns in all lost and found items and all guest room keys.
• Adheres to all company policies and procedures.
• Follows safety and security procedures and rules.
• Knows department fire prevention and emergency procedures.
• Utilizes protective equipment.
• Reports unsafe conditions to management.
• Reports accidents, injuries, near-misses, property damage or loss to management.
• Provides for a safe work environment by following all safety and security procedures and rules.
• All team members must maintain a neat, clean and well groomed appearance.
• Perform any related duties as requested by management.
• Assists other Housekeeping Personnel when need.

Job description

Aloft Houston By the Galleria is seeking a proactive Housekeeping Supervisor to oversee Room Attendants and Housepersons in guest rooms and corridors, ensuring clean and well-maintained spaces in a dynamic, 24/7 hotel environment.

You will train staff, monitor performance, and coordinate with maintenance to address issues while managing inventories and guest requests. Strong leadership and organizational skills are essential.