Hotel Operations Supervisor: Guest Experience Leader

Aimbridge Hospitality, LLC; Houston (TX); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Daily Pay

Medical, Dental, Vision

Short-Term & Long-Term Disability

Life Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Job summary

Hyatt Place Houston Galleria is seeking an Operations Supervisor to oversee daily hotel operations and supervise staff under the direction of the General Manager. You will ensure guest satisfaction and efficient operation by supporting housekeeping, F&B, front office, and banquets as applicable.

This role requires 2–3 years of hotel experience, a valid driver’s license, and strong communication and problem-solving skills to manage high-pressure situations and maintain service standards.

Qualifications

• 2–3 years progressive hotel experience required.
• High School diploma or equivalent required.
• Valid driver’s license for the applicable state.
• Ability to communicate clearly and handle guest objections.

Responsibilities

• Supervise daily hotel operations and staff under the GM.
• Ensure guest satisfaction and efficient hotel operation.
• Coordinate with housekeeping, F&B, front office and banquets as needed.
• Maintain regular attendance and adhere to company standards.
• Monitor VIP and special guest requests and front desk procedures.
• Assist in staff scheduling, training, and performance feedback.
• Handle cash and financial data and balance cash drops as required.
• Follow emergency procedures and safety policies.

Skills

Hotel experience

Driver’s license

Clear communication

Stress management

Problem solving

Data comprehension

Education

High School diploma or equivalent

Tools

PMS system

Job description

Hyatt Place Houston Galleria is seeking an Operations Supervisor to oversee daily hotel operations and supervise staff under the direction of the General Manager. You will ensure guest satisfaction and efficient operation by supporting housekeeping, F&B, front office, and banquets as applicable.

This role requires 2–3 years of hotel experience, a valid driver’s license, and strong communication and problem-solving skills to manage high-pressure situations and maintain service standards.