Hotel Housekeeping Supervisor — Lead Quality & Guest Experience

GF Hotels & Resorts; Chicago (IL); On-site; USD 31,000 - 44,000; Full time

Job summary

GF Hotels & Resorts at Hotel Felix Chicago is seeking a Hotel Housekeeping Supervisor to oversee daily housekeeping operations, supervise staff, and ensure rooms, corridors, and public areas meet our cleanliness standards.

You will coordinate with front desk and maintenance, conduct morning briefings, train new hires, manage inventory, and respond to guest requests to maintain exceptional service. This is a hands-on leadership role with opportunity for growth.

Qualifications

• Education: High school diploma or GED equivalent; further education or hospitality certification is a plus.
• Experience: Proven experience as a room attendant or in a previous supervisory role in a hotel/hospitality setting.
• Skills: Leadership, delegation, and team motivation; knowledge of cleaning chemicals, safety, and sanitation; time management; strong communication.

Responsibilities

• The housekeeping supervisor acts as the operational bridge between executive management and frontline cleaning staff. They handle morning shift setups, inspect rooms for quality control, track inventory, and collaborate with the front desk to coordinate room readiness.
• Daily Operations & Inspection: Inspect guest rooms, hallways, lobbies, and public areas to verify cleanliness and safety compliance. Update room statuses in the property management system and coordinate with maintenance for repairs.
• Staff Management: Conduct morning briefings, assign cleaning sections to room attendants, distribute keys, and manage staff schedules or replacements for absences.
• Training & Quality Control: Train new hires on proper cleaning techniques, chemical usage, and brand standards. Coach team members to improve performance and maintain professional hygiene and appearance standards.
• Inventory Control: Monitor stock levels for linens, guest amenities, and cleaning supplies, placing orders as needed. Manage lost-and-found items and department logs.
• Guest Relations: Respond promptly to guest complaints or special requests and resolve on-the-spot service issues.

Skills

Leadership

Delegation

Team motivation

Chemicals & safety

Time management

Communication

Education

High school diploma or GED

Hospitality certification (plus)

Job description

GF Hotels & Resorts at Hotel Felix Chicago is seeking a Hotel Housekeeping Supervisor to oversee daily housekeeping operations, supervise staff, and ensure rooms, corridors, and public areas meet our cleanliness standards.

You will coordinate with front desk and maintenance, conduct morning briefings, train new hires, manage inventory, and respond to guest requests to maintain exceptional service. This is a hands-on leadership role with opportunity for growth.