Housekeeping Supervisor

WizeHire, Inc; Chicago (IL); On-site; USD 31,000 - 44,000; Full time

Benefits offered by this job

Employee Discounts

Medical coverage (up to 90%)

Health Savings Account (HSA)

Employee Assistance Program (EAP)

Paid holidays

Referral bonus

Recognition & incentives

Commuter benefits

Voluntary benefits

Job summary

Hotel Felix Chicago is seeking a Housekeeping Supervisor to oversee daily cleaning operations and coordinate with the front desk to ensure rooms are ready for guests. This role emphasizes leadership, quality control, and smooth communication across departments.

You will conduct morning briefings, manage staff schedules, and train new hires on cleaning techniques, safety, and brand standards. The position offers competitive benefits and opportunities for professional growth.

Qualifications

• Minimum high school diploma or GED; hospitality certification is a plus.
• Proven supervisory or room-attendant experience in hotels.
• Strong leadership and teamwork abilities.

Responsibilities

• Inspect guest rooms, hallways, and public areas for cleanliness and safety.
• Lead morning briefings and assign cleaning sections to staff.
• Train new hires on cleaning techniques, safety chemicals, and brand standards.
• Monitor inventory and manage supplies, linens, and amenities.
• Resolve guest complaints and special requests promptly.

Skills

Leadership

Time management

Communication

Safety protocols

Education

High school diploma or GED

Hospitality certification (plus)

Job description

The Hotel Felix Chicago has an exciting opportunity to join our team as a Hotel Housekeeping Supervisor. The Hotel Housekeeping Supervisor will supervise the daily activities of the housekeeping staff. If this sounds like a good fit for you, we want to meet you.

The housekeeping supervisor acts as the operational bridge between executive management and frontline cleaning staff. They handle morning shift setups, inspect rooms for quality control, track inventory, and collaborate with the front desk to coordinate room readiness.

Key Responsibilities

• Daily Operations & Inspection: Inspect guest rooms, hallways, lobbies, and public areas to verify cleanliness and safety compliance. Update room statuses in the property management system and coordinate with maintenance for repairs.
• Staff Management: Conduct morning briefings, assign cleaning sections to room attendants, distribute keys, and manage staff schedules or replacements for absences.
• Training & Quality Control: Train new hires on proper cleaning techniques, chemical usage, and brand standards. Coach team members to improve performance and maintain professional hygiene and appearance standards.
• Inventory Control: Monitor stock levels for linens, guest amenities, and cleaning supplies, placing orders as needed. Manage lost-and-found items and department logs.
• Guest Relations: Respond promptly to guest complaints or special requests and resolve on-the-spot service issues.

Education

High school diploma or GED equivalent; further education or hospitality certification is a plus.

Experience

Proven experience as a room attendant or in a previous supervisory role in a hotel/hospitality setting.

Skills

• Strong leadership, delegation, and team motivation abilities.
• Working knowledge of commercial cleaning chemicals, safety protocols, and sanitation standards.
• Excellent time management and multitasking skills.
• Good verbal and written communication skills.

Physical Demands

Ability to stand and walk for extended periods and lift or move objects up to 50 lbs.

Compensation

$27 per hour

As downtown Chicago’s first hotel to receive the Silver LEED (Leadership in Energy and Environmental Design) certification, our four-star hotel has mastered the art of combining luxury and sustainability. At the corner of Clark and Huron Streets, step past our vintage façade into a lobby that feels worlds apart from the urban bustle. Elements of earth, wind, water, and fire create an immediate sense of relaxation and well-being, lending a stylish yet cozy feel.

We offer a competitive benefits package designed to support your health, financial well-being, and professional growth, including:

• Employee Hotel Discounts
• Up to 90% employer-paid medical coverage
• Health Savings Account (HSA)
• Employee Assistance Program (EAP)
• 7 paid holidays (6 fixed, 1 floating)
• Employee Referral Bonus Program
• Recognition & Incentives Program
• Commuter Assistance
• Voluntary benefits (including pet insurance)