Hotel Housekeeping Supervisor – Lead Guest Experience

Colwen Management Inc; Portland (ME); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical Insurance with Company-Funded/

Vision Insurance

Flexible Spending Accounts

Wide-Array of Supplemental Insurance

Paid Time Off Programs

Employee Assistance Program

401K Plan – Traditional & Roth Options

Hotel Discount Travel Program for Assc

Exclusive Associate Discounts – Travel

Training and Development Programs

Job summary

The Portland Sheraton at Sable Oaks, part of Colwen Hotels, seeks a Housekeeping Supervisor to lead the housekeeping team in maintaining guest rooms and public areas to brand standards. This role involves organizing shifts, training, and motivating staff with a strong emphasis on teamwork and guest satisfaction.

Responsibilities include inspecting rooms, supporting the Executive Housekeeper, and ensuring supplies and carts are well stocked.

Qualifications

• Prior related work experience, hotel experience preferred.
• Excellent interpersonal and communication skills.
• Strong supervisory and leadership skills.
• Excellent time management and organizational skills.
• Proficient in English language; bilingual is a plus.
• Ability to learn new computer software programs and operate the property management system.

Responsibilities

• Tour and inspect rooms daily and monitor cleanliness, safety, and service throughout.
• Provide support to the Executive Housekeeper and hotel leadership.
• Work to continuously improve guest satisfaction scores.
• Conduct self-audits to improve performance and cleanliness.
• Verify number of associates to number of rooms, monitor productivity.
• Assign specific responsibilities to associates.
• Identify vacant rooms to be cleaned first on boards.
• Check vacant ready rooms to verify status.
• Record performance checks as guests check out throughout the day.
• Check rooms for arriving VIPs.
• Ensure associates have adequate supplies and carts organized.
• Report unserviceable rooms to General Manager/Executive Housekeeper.
• Assist with duties as needed, including cleaning public spaces.

Skills

Leadership

Time management

Organizational skills

Interpersonal skills

Communication skills

English proficiency

Tools

Property Management System (PMS)

Job description

The Portland Sheraton at Sable Oaks, part of Colwen Hotels, seeks a Housekeeping Supervisor to lead the housekeeping team in maintaining guest rooms and public areas to brand standards. This role involves organizing shifts, training, and motivating staff with a strong emphasis on teamwork and guest satisfaction.

Responsibilities include inspecting rooms, supporting the Executive Housekeeper, and ensuring supplies and carts are well stocked.