Guest Experience Front Desk Associate

Colwen Management Inc; South Portland (ME); Sur place; USD 32 000 - 42 000; Plein temps

Avantages offerts par ce poste

Medical Insurance

Vision Insurance

Flexible Spending Accounts

Paid Time Off Programs

Employee Assistance Program

401K Plan - Traditional & Roth

Hotel Discount Travel Program

Associate Discounts

Training and Development Programs

Résumé du poste

The Portland Sheraton at Sable Oaks, part of Colwen Hotels, is seeking a friendly Front Desk Associate to assist guests with registrations, reservations, and local information. You will help with check-in/check-out, payments, and guest inquiries in a welcoming, professional manner.

Responsibilities include coordinating with housekeeping, maintaining a tidy lobby, upholding brand standards, and working a 7-day rotation including nights and holidays.

Qualifications

• One year of related experience, hotel preferred.
• Excellent verbal and written communications skills.
• Strong organizational skills and attention to detail.
• Superior interpersonal and customer service skills.
• Familiarity with local area and ability to provide directions.
• Proficient with Microsoft Office Suite and common software programs.
• Ability to learn new computer software and operate a property management system.
• Willingness to work a 7-day rotational schedule including nights, weekends and holidays.

Responsabilités

• Operate the front desk and assist guests with inquiries during pre-arrival, registration, stay, checkout, and post-departure.
• Provide exceptional guest service and welcome all guests warmly and professionally.
• Manage front desk operations; ensure timely check-in and check-out.
• Process guest check-in, confirm reservations, and assign rooms.
• Handle guest requests with professionalism and urgency; investigate and resolve complaints.
• Maintain knowledge of hotel policies, rates, offers, events and local area.
• Ensure prompt billing delivery and process all payment types.
• Coordinate with Housekeeping to track room readiness and guest requests.
• Maintain neat lobby and shared areas and uphold brand standards.
• Maintain strict key controls and perform other duties as assigned.

Connaissances

Customer service

Verbal communication

Written communication

Organization

Interpersonal skills

Outils

Microsoft Office Suite

Property management system

Description du poste

The Portland Sheraton at Sable Oaks, part of Colwen Hotels, is seeking a friendly Front Desk Associate to assist guests with registrations, reservations, and local information. You will help with check-in/check-out, payments, and guest inquiries in a welcoming, professional manner.

Responsibilities include coordinating with housekeeping, maintaining a tidy lobby, upholding brand standards, and working a 7-day rotation including nights and holidays.