Hands-On Hotel General Manager — Guest Experience Leader

Colwen Management Inc; Portland (ME); Hybrid; USD 120,000 - 160,000; Full time

Benefits offered by this job

Medical Insurance with Company-FundedH

Vision Insurance

Flexible Spending Accounts

Wide Array of Supplemental Insurance

Paid Time Off Programs

Employee Assistance Program

401(k) Plan — Traditional & Roth

Hotel Discount Travel Program for Assc

Exclusive Associate Discounts

Training and Development Programs

Job summary

Colwen Hotels Portland seeks a dynamic General Manager to lead the Portland Sheraton at Sable Oaks and drive hotel performance with a hands-on, guest-focused leadership style. You’ll oversee Front Office, Housekeeping, F&B, Maintenance, and Sales, shape strategy, coach your team, and ensure outstanding service, financial discipline, and a vibrant, collaborative culture.

Join a growing hotel family that values initiative, accountability, and delivering exceptional experiences for guests and

Qualifications

• 3+ years of hotel management experience.
• Brand experience preferred.
• Passion for hospitality and memorable guest experiences.
• Strong knowledge of Food & Beverage operations.
• Excellent communication and interpersonal skills.
• Organized, detail-oriented approach.
• Self-motivated, results-driven mindset.
• Visible, approachable leadership focused on developing people.

Responsibilities

• Lead the entire hotel operation across Front Office, Housekeeping, Food & Beverage, Maintenance, and Sales.
• Be a highly visible, hands-on leader who inspires the team and steps in wherever needed.
• Drive exceptional guest service, satisfaction, quality, and standards every day.
• Develop and execute short- and long-term business plans and budgets.
• Partner with Sales, Marketing, and Revenue Management to maximize revenue and market performance.
• Build understanding of the local market and opportunities to strengthen presence.
• Recruit, develop, coach, and retain talented hospitality professionals.
• Create training opportunities that help associates grow their skills.
• Foster a professional, respectful, collaborative, and fun workplace.
• Maintain open relationships across departments and ensure compliance with standards.

Skills

Hotel management

F&B operations

Communication

Organizational skills

Problem solving

Leadership development

Multitasking

Guest experience

Job description

Colwen Hotels Portland seeks a dynamic General Manager to lead the Portland Sheraton at Sable Oaks and drive hotel performance with a hands-on, guest-focused leadership style. You’ll oversee Front Office, Housekeeping, F&B, Maintenance, and Sales, shape strategy, coach your team, and ensure outstanding service, financial discipline, and a vibrant, collaborative culture.

Join a growing hotel family that values initiative, accountability, and delivering exceptional experiences for guests and