Hotel Front Desk Agent: Guest Experience & Local Tips

Colwen Management Inc; Portland (ME); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Flexible Spending Accounts

401K Plan - Employer Match

Hotel Discount Travel Program

Employee Discounts

Paid Time Off

Training and Development Programs

Job summary

Colwen Management Inc. is seeking a Front Desk Associate for the Portland Sheraton at Sable Oaks. The role involves guest check-in, reservations, and delivering local information with a focus on service excellence.

You will welcome guests, handle inquiries, and coordinate with housekeeping to ensure room readiness, while maintaining policy familiarity and professional conduct. This position requires flexibility for nights and weekends.

Qualifications

• One year of related experience, hotel preferred.
• Prior Brand experience preferred.
• Excellent verbal and written communications skills.
• Strong organizational skills and attention to detail.
• Superior interpersonal and customer service skills, ability to deal with difficult guests.
• Familiarity with local area, ability to provide directions and maps to local attractions and destinations.
• Proficient with Microsoft Office Suite and common computer software programs.
• Ability to learn computer software programs and operate property management system.
• Willingness to work 7-day rotational work schedule including nights, weekends, and holidays.

Responsibilities

• Operate the front desk and assist guests with inquiries and other needs during pre-arrival, registration, stay, checkout, and post-departure.
• Provide exceptional guest service.
• Efficiently manage the operations of the front desk, ensure check in and check out is timely.
• Warmly and professionally welcome all guests.
• Process guest check-in: confirm reservations, assign guest rooms.
• Coordinate with Housekeeping Department to track room readiness and communicate guest requests and concerns.
• Ensure lobby and shared areas are neat and orderly.

Skills

Verbal Communication

Written Communication

Interpersonal Skills

Customer Service

Attention to Detail

Organizational Skills

PMS Software

Tools

Microsoft Office Suite

Property Management System (PMS)

Job description

Colwen Management Inc. is seeking a Front Desk Associate for the Portland Sheraton at Sable Oaks. The role involves guest check-in, reservations, and delivering local information with a focus on service excellence.

You will welcome guests, handle inquiries, and coordinate with housekeeping to ensure room readiness, while maintaining policy familiarity and professional conduct. This position requires flexibility for nights and weekends.