Hotel Housekeeping Supervisor — Lead & Elevate Guest Experience

Stonebridge Hospitality Associates; New York (NY); On-site; USD 33,000 - 47,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Matching

Paid Time Off

Job summary

Stonebridge Hospitality Associates in New York, NY is seeking a Housekeeping Supervisor to assist the Executive Housekeeper in running the housekeeping and laundry departments for a welcoming hotel environment.

The role oversees staff, monitors cleanliness, and coordinates daily operations to uphold high guest service standards. It requires leadership, budgeting, and strong communication skills, with a flexible schedule including weekends.

Qualifications

• 2+ years of supervisory experience in housekeeping or a related field, preferably in a hotel environment.
• Experience managing staff schedules, performance evaluations, and training programs.
• Proficiency in budgeting, inventory management, and cost control.
• Strong leadership and team management abilities.
• Excellent communication and interpersonal skills.

Responsibilities

• Supervise housekeeping and laundry staff, including performance evaluations, training, and development.
• Assist the Executive Housekeeper in managing the department's annual budget and cost control systems.
• Enforce departmental policies and procedures to maintain service standards and efficiency.
• Ensure quality services are provided to meet guest needs and enhance guest satisfaction.
• Direct hourly associates in all areas of the housekeeping and laundry departments.
• Prepare daily assignment sheets for all housekeeping and laundry associates.
• Maintain cleanliness standards in guest rooms and public areas, ensuring compliance with hotel objectives.
• Inspect and monitor cleanliness, taking corrective action for any substandard conditions.
• Compile and report the status of all guestrooms to the front desk department.
• Work with the security office to manage lost and found items.
• Maintain departmental productivity and labor cost goals.
• Oversee inventories of linen, supplies, and equipment and assist with ordering as necessary.

Skills

Supervisory experience

Leadership

Communication skills

Attention to detail

Time management

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Stonebridge Hospitality Associates in New York, NY is seeking a Housekeeping Supervisor to assist the Executive Housekeeper in running the housekeeping and laundry departments for a welcoming hotel environment.

The role oversees staff, monitors cleanliness, and coordinates daily operations to uphold high guest service standards. It requires leadership, budgeting, and strong communication skills, with a flexible schedule including weekends.