Housekeeping Supervisor — Lead a Dynamic, Guest-Focused Team

Golden Entertainment, Inc.; Northern, Laughlin (KY, NV); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Edgewater Gaming, LLC is seeking a Hotel Housekeeping Supervisor to uphold cleanliness, comfort, and guest experience across the property. You will lead by example, coordinate daily operations, and support your team to meet the highest standards.

Ideal candidates bring 1–2 years of housekeeping or hospitality leadership, strong communication skills, and the ability to manage tasks in a fast-paced environment.

Qualifications

• 1–2 years of housekeeping or hospitality experience, including leadership or progressive responsibility in housekeeping operations.
• Strong interpersonal and communication skills to support training, feedback, and conflict resolution.
• Ability to access and input information using a moderately complex computer system.
• Basic understanding of department KPIs, labor management, or guest service standards.

Responsibilities

• Assist in scheduling, training, supervising, and coaching department staff to promote strong performance, engagement, and service consistency.
• Monitor and support daily operations to ensure alignment with company standards, safety protocols, and guest satisfaction goals.
• Serve as a point of contact for resolving team member or guest concerns, escalating issues as needed to department leadership.
• Inspect guest rooms, corridors, and public areas to ensure cleanliness, condition, and adherence to brand standards.
• Coordinate room assignments, special cleaning projects, and shift handovers to support operational continuity.
• Track and replenish inventory of cleaning supplies, linens, and amenities as well as ensure equipment is maintained and ready for use.
• Document and report maintenance issues, safety hazards, and training needs as appropriate.
• Support the accurate completion of administrative functions, such as attendance tracking, supply ordering, or reporting.
• Assist with payroll processes, scheduling adjustments, and labor compliance as directed by department management.
• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position.
• Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company's guest service culture standards.
• Perform other duties as assigned

Skills

Leadership

Communication

Time management

Customer service

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

Edgewater Gaming, LLC is seeking a Hotel Housekeeping Supervisor to uphold cleanliness, comfort, and guest experience across the property. You will lead by example, coordinate daily operations, and support your team to meet the highest standards.

Ideal candidates bring 1–2 years of housekeeping or hospitality leadership, strong communication skills, and the ability to manage tasks in a fast-paced environment.