Guest Services & Hotel Ops Supervisor

Churchill Downs Incorporated; Oak Grove (KY); On-site; USD 42,000 - 56,000; Full time

Job summary

Churchill Downs Incorporated is seeking a Hotel & Housekeeping Supervisor for the Oak Grove property. You will coordinate Front Desk, Housekeeping, Laundry, RV Park and Sundries Shop operations, guiding a team to deliver guest service and maintain high standards of cleanliness and efficiency.

You will assist in strategy, budgeting and inventory controls while ensuring excellent guest experiences, including handling inquiries, inspections and daily actions across departments.

Qualifications

• High School Diploma or equivalent is required.
• Prior supervisory experience in front desk, housekeeping or retail/customer service operations.
• Able to obtain and maintain a valid Kentucky gaming/racing license.
• Must be available to work weekends, holidays, and nights.

Responsibilities

• Supervises front desk and housekeeping staff and plans daily for proper servicing of all hotel rooms.
• Assists Hotel Assistant Manager in organizing front office areas for maximum guest service.
• Ensures completion of housekeeping inspections for all check-outs.
• Handles Lost and Found inquiries.
• Assists in achieving budgeted revenues and expenses and maximizes profitability related to guest service.
• Assists in managing room inventory to maintain high occupancy and ADR.
• Creates room assignments for housekeeping staff.
• Performs daily room and public area inspections to ensure cleanliness.
• Maintains procedures for financial transactions, security of monies, guest service and emergencies.
• Guides front desk and Sundries staff in daily responsibilities.
• Ensures proper storage and cleanliness of Sundries shop items; manages inventory and dating.

Skills

Confidentiality

Interpersonal skills

Verbal and written communication

Detail oriented

Organizational skills

Time management

Customer-focused

Weekend availability

Night shifts

Education

High School Diploma

Kentucky gaming license eligibility

Job description

Churchill Downs Incorporated is seeking a Hotel & Housekeeping Supervisor for the Oak Grove property. You will coordinate Front Desk, Housekeeping, Laundry, RV Park and Sundries Shop operations, guiding a team to deliver guest service and maintain high standards of cleanliness and efficiency.

You will assist in strategy, budgeting and inventory controls while ensuring excellent guest experiences, including handling inquiries, inspections and daily actions across departments.