Hotel Banquet Server - ON CALL

Graceland, Inc.; Memphis (TN); On-site; USD 27,000 - 38,000; Part time

Job summary

Graceland, Inc. is seeking an on‑call Banquet Server in the Guest House at Graceland in Memphis. The role requires flexible hours, including weekends and holidays, and a strong focus on delivering exceptional dining service with timely coordination of courses.

Responsibilities include greeting guests, serving courses and beverages, maintaining room cleanliness, and following BEO details. TIPS certification must be obtained within 60 days of hire, with a professional appearance and excellent

Qualifications

• High school diploma or equivalent required.
• Prior server and bartender experience preferred.
• TIPS certification required or to be obtained within 60 days of hire.
• Grooming: neat, clean, and well‑groomed appearance per company standards.

Responsibilities

• Greet guests and assist with seating.
• Serve all food courses and non‑alcoholic beverages as per function requirements.
• Follow banquet procedures, setup, service, and breakdown as directed.
• Read and understand a Banquet Event Order (BEO) with details.
• Maintain cleanliness and organization of assigned work areas.
• Use POS and adhere to payment and cash handling procedures.

Skills

Clear communication

Organizational skills

Fast-paced environment

Independent work

Food service styles knowledge

Education

High school diploma or equivalent

Job description

3600 Elvis Presley Blvd, Memphis, TN 38116, USA

Posted Monday, July 13, 2026 at 7:00 AM

Job Description

This on‑call position is located in the Sales and Catering Department at The Guest House at Graceland. It involves variable/flexible working hours, including weekends, holidays, evenings, and occasional overtime. The role requires you to be the welcoming ambassador of the hotel, provide exceptional service throughout the dining experience, and serve meals and beverages with sensitivity to timing and environment.

Responsibilities

• Maintain complete knowledge of and comply with all departmental policies, service procedures, and standards.
• Read and understand a Banquet Event Order (BEO) with all details and notes.
• Anticipate guests’ needs, respond promptly, and acknowledge all guests.
• Maintain positive guest relations at all times.
• Explain hotel services/features and local attractions/activities to guests.
• Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
• Maintain complete knowledge of service requirements for assigned function
  • Pre‑function side work.
  • Detailed menu selections, major ingredients, appearance, texture, quality standards, garnish, and method of presentation.
  • Particular characteristics/description of wines or champagne ordered.
  • Prices for specified bar selections on cash bars.
  • Station assignment and table set‑up.
  • Group name, type of function and expected attendance.
  • Scheduled hours of service.
  • Special requests/arrangements.
  • Order of service, traffic flow in room.
• Need to be TIPS certified or receive certification within 60 days of hire date.
• Complete pre‑function side work as assigned.
• Greet guests as they arrive and assist them with seating at tables.
• Serve all food courses and non‑alcoholic beverage items to the guest in accordance with function requirements.
• Clear each course following procedures.
• Remove all tabletop items, linen and equipment from the function room as per function requirements.
• Set up, monitor, refresh and break down coffee breaks, receptions, and buffet tables for specified functions.
• Break down all goods as specified.
• Clean all equipment as assigned.
• Restock items for next service.
• Properly store all reusable goods.
• Remove all dirty linen and transport to Laundry.
• Marry and stock all condiments.
• Secure storage areas.
• Use Point of Sales and adhere to payment, cash handling, and credit policies/procedures.
• Assist Banquet Houseman with room set‑ups as assigned.

Knowledge, Skills & Abilities

• Good communication skills, both verbal and written.
• Exceptional organizational skills.
• Ability to handle fast‑paced business.
• Ability to work independently with little or no supervision.
• Knowledge of various food service styles (French, Russian, Butler style service, etc.).

Qualifications

• Education: High school or equivalent education required.
• Experience: Prior server and bartender experience preferred.
• Licenses or Certificates: Needs to be TIPS certified or receive certification within 60 days of hire date.
• Grooming: All employees must maintain a neat, clean, and well‑groomed appearance per company standards.

Physical Requirements

Ability to stoop, reach, walk and stand for long periods; ability to lift boxes weighing up to 50 lbs; speak clearly and distinctly.

Special Conditions

Uniform is required; must follow and have knowledge of health codes and requirements.

Conditions of Employment

Work flexible hours, holidays, weekends, and overtime as necessary; ability to maintain confidentiality; no smoking or eating in the work area.

Equal Employment Opportunity

We are an equal opportunity employer. Must pass a background check and pre‑employment drug test.