Executive Housekeeper: Lead Ops & Guest Experience

The Markham Hotel; Biloxi (MS); On-site; USD 50,000 - 75,000; Full time

Job summary

The Markham Hotel in Biloxi, MS seeks an experienced Executive Housekeeper to lead the housekeeping department, ensure top cleanliness, and uphold guest satisfaction. The role balances administrative duties with hands-on daily operations while developing a high-performing team.

You will supervise guest room cleanliness, public areas, and safety compliance, manage schedules and budgets, and work closely with Front Office to deliver exceptional hospitality experiences.

Qualifications

• Minimum of 3-5 years of progressive housekeeping experience in a hotel, resort, or comparable hospitality environment preferred.
• Minimum of 2 years of housekeeping supervisory or management experience preferred.
• Previous experience overseeing a large housekeeping team or high-volume hotel operation strongly preferred.
• Thorough knowledge of housekeeping operations, cleaning procedures, sanitation practices, and quality assurance standards.
• Strong leadership, coaching, conflict resolution, and employee development skills.
• Experience with labor scheduling, inventory management, budgeting, and cost control.
• Excellent organizational skills with the ability to manage competing priorities in a fast-paced environment.
• Strong verbal and written communication skills.
• Proficiency with hotel property management systems, housekeeping management software, and basic computer applications preferred.

Responsibilities

• Direct and oversee daily housekeeping operations.
• Ensure cleanliness, sanitation, safety, and presentation standards for rooms and public areas.
• Conduct regular inspections of guest rooms and public spaces.
• Establish and maintain cleaning schedules and standards.
• Coordinate daily room assignments based on occupancy and arrivals.
• Monitor room readiness and coordinate with Front Desk for timely availability.
• Respond to complaints and special guest requests promptly.
• Oversee deep cleaning, preventive maintenance cleaning, and seasonal projects.
• Identify operational improvements and implement solutions to enhance efficiency.
• Lead and develop housekeeping personnel, provide coaching and performance feedback.
• Develop staff schedules based on occupancy forecasts and budgets.
• Conduct daily team meetings and communicate updates.
• Promote teamwork and a positive work environment.
• Lead by example and assist with operational duties when necessary.
• Maintain inventory controls and coordinate with Maintenance for repairs.
• Ensure compliance with safety and sanitation standards.

Skills

Leadership

Coaching

Conflict resolution

Employee development

Budgeting

Inventory management

Labor scheduling

Quality assurance

Tools

PMS software

Housekeeping software

Basic computer apps

Job description

The Markham Hotel in Biloxi, MS seeks an experienced Executive Housekeeper to lead the housekeeping department, ensure top cleanliness, and uphold guest satisfaction. The role balances administrative duties with hands-on daily operations while developing a high-performing team.

You will supervise guest room cleanliness, public areas, and safety compliance, manage schedules and budgets, and work closely with Front Office to deliver exceptional hospitality experiences.