Guest Service Agent

Hyatt Hotels Corporation; Nashville (TN); On-site; USD 2,066,000 - 3,031,000; Full time

Job summary

Hyatt Hotels Corporation invites applications for a Guest Service Agent to provide friendly, efficient check-in and check-out, assist with reservations, and greet guests at Hyatt properties across the United States.

The role requires at least one year of front desk experience, strong English communication, a polished appearance, and teamwork with housekeeping and engineering to meet guest expectations.

Qualifications

• At least one year of front desk experience.
• Excellent personal presentation and interpersonal skills.
• Professional, cheerful demeanor and caring personality.
• Fluent in reading, writing, and spoken English.

Responsibilities

• Welcome and register arriving guests, obtaining all pertinent information.
• Efficiently conduct check-in and check-out procedures.
• Coordinate with Housekeeping and Engineering to meet guest expectations and log maintenance issues.
• Respond to guest requests and take appropriate action.
• Manage guest billing and cash transactions per policy.
• Maintain knowledge of hotel services, events, and local attractions.
• Answer phone calls professionally and assist guests with inquiries.
• Resolve guest complaints and coordinate with departments for VIPs.

Skills

Front desk experience

Customer service

English proficiency

Job description

Close Inclusive Collection Job Postings Notification

\"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone.\"

\"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone.\"

Peggy Focheux Duval: Director of Learning & Development, France

The Guest Service Agent is directly responsible for the prompt, efficient, and courteous check in and check out of guests, assisting with room reservations and handling of telephone calls, and for meeting many other guest needs during their stay.

• To welcome and register all arriving guests, making sure that all pertinent information is obtained
• Efficiently conduct check in and check out procedures
• Healthy communication with Housekeeping and Engineering departments and ensure that guest's expectations are met. All maintenance issues properly logged and followed up on
• Respond to all guests’ requests or in a proper manner and ensure appropriate action is taken
• Meet requests regarding guest billing
• Handle cash transactions in accordance with the property’s cash handling policy
• Maintains current knowledge of hotel culture, amenities, and services, events in the area, points of interest, and services in the area
• Answer the telephone in a professional manner and assist guests with any questions, directions, etc.
• Manage and resolve all guest complaints and compliments in a professional and courteous manner
• Communicate with all departments regarding in house VIPs and any special requests/needs
• All other tasks and duties as assigned

Qualifications

• At least one year of experience as a Front Desk Agent
• Have excellent personal presentation and interpersonal skills.
• Display a positive and cheerful demeanor along with a caring personality
• Good problem-solving ability
• Fluency in reading, writing and spoken English

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