Hotel Host (Guest Service Agent)

Hyatt Hotels Corporation; El Paso (TX); On-site; USD 16,531 - 22,041; Full time

Job summary

Hyatt Place hotel hosts are dedicated to delivering a welcoming, helpful guest experience across the Host Stand, Bakery Café, Guest Kitchen, e-room and the TV den. You will assist with guest check-in/check-out and support meeting room services, while maintaining a clean, comfortable, and inviting environment.

Previous guest service experience and the ability to communicate well with guests are required. Hyatt Place emphasizes high standards of hospitality and teamwork, with opportunities to

Qualifications

• Customer service experience is required, preferably in hospitality.
• Ability to communicate well in English (speaking, reading, writing).
• Must be able to multi-task in a fast-paced environment.
• Must be 18 years or older and reliable.
• High school diploma or equivalent is required.

Responsibilities

• Welcome guests and provide helpful, attentive service at the Host Stand and related areas.
• Assist with guest check-in/check-out and floor coverage as needed.
• Maintain clean, inviting spaces including Bakery Café and guest areas.

Skills

Customer service

Communication in English

Multitasking

Flexibility

Teamwork

Education

High school diploma or equivalent

Tools

Word

Excel

Job description

Hotel Hosts contribute to the hotel's commitment to high-quality guest service and teamwork and must appreciate high standards of excellence.

The Hotel Host creates an experience for our guests by offering them welcoming, helpful, and exceptional service, while maintaining a clean, comfortable, and inviting environment. This position is responsible for the complete guest experience; to include the Hotel Host Stand, the Bakery Café, the Guest Kitchen, the e-room and the TV den, guest check-in and check-out and the servicing of the meeting rooms. Previous guest service experience as well as the ability to communicate well with guests is required.

The Hyatt Place Experience. Hyatt Hotels are known for creating rewarding experiences for their guests. With dramatic design, innovative cuisine and attentive service, Hyatt approaches hotel stay as an opportunity to inspire. Hyatt Place offers a relaxed style and high standards, providing guests a brand-new experience. You are key to bringing it to life.

Qualifications

• Customer service experience is required, preferably in a hotel or related field.
• Must have schedule flexibility for both AM/PM shifts, weekends and holidays.
• Requires strong command of the English language to include speaking, reading, and writing.
• Ability to learn quickly and work in a fast-paced position with guest interaction.
• Must be able to multi-task.
• Must be 18 years or older.
• A true desire to satisfy the needs of others in a fast-paced environment.
• High school diploma or equivalent required.
• Ability to lift, pull, and push moderate weight (minimum of 20 lbs).
• Must possess basic computer skills, i.e., Word, Excel, etc.