Hotel Guest Services & Reservations Specialist

Wildhorse Resort & Casino; Oregon; On-site; USD 17,000 - 24,000; Part time

Job summary

Wildhorse Resort Casino in Pendleton, OR seeks a friendly front desk associate to handle check-in/check-out, guest inquiries, and operations across the hotel and RV areas. This on-site, part-time role requires a calm, professional demeanor and the ability to promote resort promotions and packages to increase guest satisfaction.

Candidates should have at least six months of front-line customer service, be comfortable with PMS systems, and excel in clear communication.

Qualifications

• Six months of front-line customer service experience.
• Clear, courteous communication with guests.
• High School Diploma or 10 years’ experience.
• Ability to use Word, spreadsheets, and basic databases.

Responsibilities

• Provide prompt, friendly check-in/check-out and information to guests.
• Promote WRC promotions, events, and packages to upsell stays.
• Answer calls and inquiries with accurate information about amenities and schedules.
• Maintain lobby and front desk area; handle keys, payments, and PMS entries.

Skills

Front desk

Customer service

Communication

Education

High School Diploma/GED

Tools

Word

Spreadsheets

Database software

Job description

Wildhorse Resort Casino in Pendleton, OR seeks a friendly front desk associate to handle check-in/check-out, guest inquiries, and operations across the hotel and RV areas. This on-site, part-time role requires a calm, professional demeanor and the ability to promote resort promotions and packages to increase guest satisfaction.

Candidates should have at least six months of front-line customer service, be comfortable with PMS systems, and excel in clear communication.