FB Traditions Cashier Host

Wildhorse Resort & Casino; Pendleton (OR); On-site; USD 21,000 - 34,000; Full time

Job summary

Wildhorse Resort Casino in Pendleton, Oregon is seeking a friendly host/guest services associate to greet guests, take payments, and support staff to ensure guest satisfaction. You will welcome guests, escort to tables, inform them of specials, check out the bank, and reconcile cash at shift end, while maintaining knowledge of menu and events.

Minimum six months experience in customer relations and cashier duties, ability to handle cash and payments, and compliance with safety and licensing

Qualifications

• Six months in customer relations role.
• Six months cashier experience.
• Ability to count back change accurately.
• Stand/walk for long periods; lift up to 25 lbs.
• Food Handler Certification and OLCC card within 30 days.
• High-Security Gaming license clearance required.
• Must be at least 21 years of age.

Responsibilities

• Greet guests, escort to tables, and explain specials.
• Handle payments and operate cash register.
• Verify check-in and reconcile cash at shift end.
• Promote guest service and inform managers of issues.
• Assist with seating, bussing, and side work.

Skills

Customer service

Cashier experience

Communication skills

Job description

Wildhorse Resort Casino
Pendleton, OR 97801, USA

Description

WAGE RANGE: $15.00-$25.00
OPEN UNTIL FILLED

JOB SUMMARY

Officially greets and caters to the needs of customers, graciously hosting, accepting payment, and assisting staff as needed to ensure guest satisfaction.

ESSENTIAL JOB FUNCTIONS:

• Ensures exemplary customer satisfaction through prompt, efficient, and friendly service.
• Greets guests, escorts them to tables, and provides information regarding specials.
• Checks out the bank and operates the cash register.
• Verifies check-in and cash register reconciliation and prepares shift-end check-out and cash register reconciliation.
• Promptly accepts customer bills and payments, and processes cash, credit card, coupons, or comps.
• Maintains knowledge of current menu and/or specials and Wildhorse events.
• Takes an active role in promoting guest service and advises F&B Managers of guest service issues.
• Assists with seating arrangements, including moving tables and chairs.
• Takes names for the waiting list, and calls people over the P.A. system when going down the list.
• Adheres to cash handling procedures established for cashier/host/hostess staff.
• Answer room service calls, take orders, deliver food to the room, and verify the method of payment.
• Helps maintain a smooth flow in the dining room between guests and servers.
• Assists as needed with table bussing, settings, and side work.
• Handles guest questions/concerns promptly and professionally, deferring disputes/conflicts to the supervisor.
• Complies with regulatory laws, employee handbook, department policy and procedures, and safety codes, etc.
• Promotes a clean, safe, and healthy work environment for employees and guests. Promptly reports all concerns to the supervisor.
• Ensures that the operation of equipment, tools, and materials is handled safely.
• Promotes internal guest service standards through courteous and respectful behavior.
• Other related duties as assigned.

PROMOTE WRC QUALITY SERVICE STANDARDS:

SAFETY: Ensuring a safe experience by protecting the welfare of all.

INTEGRITY: Expecting personal accountability at every level.

COURTESY: Creating an exceptional customer service experience for everyone.

TEAM: Functioning together to create a cooperative and positive experience.

SHOW: Providing flawless experience –a clean and cared-for resort.

ACCESS TO SENSITIVE AREAS

MINIMUM QUALIFICATIONS

• Six (6) months of experience in a position requiring exceptional customer relations skills.
• Six (6) months of cashier experience.
• Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals.
• Ability to count back change accurately and efficiently.
• Effective communication skills-verbally ability to provide instruction, responds to questions and has exceptional interpersonal skills and abilities.
• Needs to stand and/or walk for long periods; perform repetitive motions with wrists, hands, and fingers; bend, lift, and maneuver 25 lbs.
• Exhibits a professional demeanor through appearance and by maintaining a positive attitude toward all employees and guests.
• Possess or obtain a Food Handler Certification and an OLCC card within 30 days of employment, with permit application submitted by first day of employment.
• Requires a High-Security Gaming license clearance.
• Must be at least 21 years of age.

DISCLAIMER

This job description is intended to describe the general nature and level of work performed. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. Duties may be modified or assigned at any time based on business needs.