Slot Floor Host & Cashier - Guest Experience Lead

Wildhorse Resort and Casino

Pendleton (OR)

On-site

USD 17,000 - 24,000

Full time

3 days ago

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Job summary

Wildhorse Resort Casino in Pendleton, OR seeks a brave customer service-focused host/hostess and gaming cashier to support slot play and guest needs. The role emphasizes accurate cash handling, timely service, and knowledge of games and promotions.

This on-site position requires standing for long periods and a 21+ age limit with required gaming license clearance. You will assist guests with bets, provide cash services, and help maintain security and accuracy in cash banks while delivering a

Qualifications

Minimum of six months of front-line customer service experience.
Must possess strong money-handling skills to count, make a change, and balance a cash bank in a fast-paced environment.
Effective communication skills; able to provide instruction and respond to questions.
Maintains a professional demeanor through appearance and by a positive attitude toward employees and guests.
Requires a High-Security Gaming License clearance and must be at least 21 years of age.

Responsibilities

Provide front-line guest service as host/hostess and cashier for gaming customers.
Check out and maintain an accurate count of slot banks; handle cash and related paperwork.
Assist guests with cash services, ticket retrieval, and jackpot payouts.
Promote guest service by knowing games, promotions, events, and casino information.
Rotate through assigned areas to anticipate guest needs and provide assistance.
Handle customer inquiries and play assistance, escalating disputes to supervision.