Guest Experience Coordinator - Front Desk & PBX

Wildhorse Resort and Casino

Pendleton (OR)

On-site

USD 17,000 - 24,000

Part time

3 days ago

Be an early applicant

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Job summary

Wildhorse Resort Casino in Pendleton, OR is seeking a part-time Front Desk Associate to greet guests, handle reservations, and support night audit operations. You will respond to inquiries, upsell services, and maintain PMS records with accuracy.

This role requires strong communication, reliability, and the ability to stand for long periods. You will work on-site in a busy hospitality environment, promoting safety and guest satisfaction in alignment with WRC standards.

Qualifications

At least six months of front-line customer service experience.
Communicate in a pleasant, calm, and clear speaking voice.
High School Diploma/GED. Or ten years’ experience.
Work independently on a computer using Word, spreadsheet, and database software.

Responsibilities

Ensure customer satisfaction that promotes return visits through prompt, efficient, polite, professional, and friendly service.
Maintain WRC service standards with consistent greetings, eye contact, and a neat appearance.
Answer calls and inquiries with information on casino and resort amenities, events, and directions.
Register guests into hotel or RV PMS systems and handle payments per procedures.
Promote resort properties to convert sales and upsell offers during guest interactions.