Host/Cashier

Atlantis Casino Resort Spa; Reno (NV); In loco; USD 32.000 - 42.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical insurance

Dental insurance

Vision insurance

401K retirement plan

Paid vacation

Weekly prizes

Descrizione del lavoro

Atlantis Casino Resort Spa in Reno, NV is seeking guest-service oriented team members for its Manhattan Deli. Full-time roles involve greeting and seating guests, handling payments, answering phones, taking reservations, and upselling beverages in a fast-paced hospitality environment.

Successful candidates will have cash handling experience, strong math skills, excellent communication, and a team-first attitude.

Competenze

• 6 months of cash handling experience.
• Ability to multitask in a fast-paced environment.
• Strong interpersonal communication skills.
• Attention to detail is essential.
• Knowledge of POS systems.
• Good basic math skills.
• Understanding of proper phone etiquette.
• Alcohol Awareness Certification preferred.

Mansioni

• Greet and seat all guests upon arrival.
• Count and ring in guests.
• Answer phones and take reservations.
• Assist with seating to optimize booth/table rotation.
• Manage wait lists and reservations.
• Upsell beer, wine, and alcohol where appropriate.
• Follow all policies and procedures.
• Provide excellent guest service and resolve concerns.

Conoscenze

Cash handling

Multitasking

Interpersonal skills

Attention to detail

Phone etiquette

Formazione

High school diploma or equivalent

Strumenti

POS systems

Descrizione del lavoro

At Atlantis Casino Resort Spa, we are more than just a premier destination for luxury gaming and hospitality in Reno, Nevada; we are creators of unforgettable moments. Our commitment to excellence shines through our exceptional gaming, exquisite dining, and indulgent spa services, all set in an inviting and sophisticated atmosphere. As a family-owned business, we prioritize nurturing lasting relationships with our guests and the community, ensuring that every interaction is warm, memorable, and tailored to foster a true sense of belonging.

We are currently accepting applications for talented and guest service-oriented individuals to join our Manhattan Deli team. Host/Cashiers greet and seat guests pleasantly, quickly, and efficiently with a smile. Monitor door/podium at all times to ensure prompt seating of guests. Answer phones and take reservations. Take payments from Guests and ensure proper cash handling techniques. Ability to communicate with Guests and members of management staff. Must conduct oneself in a manner that reflects a positive professional image. Full time varied shift available.

Responsibilities:

• Greet and seat all guests upon their arrival.
• Count and ring in all guests.
• Clean register and entrance area.
• Seat guests meeting their desire for a booth or a table while taking into account proper station rotation.
• Manage wait list, taking into account any reservations.
• Answer phones.
• Decrease expenses through proper handling of product.
• Increase revenue through proper upselling of beer, wine, and alcohol.
• Know, understand and follow all company and departmental policies and procedures.
• Assist guests with all needs while exceeding their expectations.
• Keep supervisor informed of all guest concerns and comments at all times.
• Show willingness to work as part of a team.
• Ensure guest satisfaction with a positive, courteous, and helpful attitude.
• Other duties as assigned my management.

While performing the duties of this job, the employee may be required to stand; walk; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel crouch or crawl; talk, and hear. The employee may occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to focus.

Qualifications:

• 6 months of previous cash handling experience.
• Ability to multitask work with the public in a fast-paced environment.
• Good interpersonal communication skills.
• Strong attention to detail.
• Knowledge of POS systems
• Good basic math skills
• Understanding of proper phone etiquette
• Ability to obtain an Alcohol Awareness Certification.

***Must adhere to all grooming standards, no "visible" tattoos/piercings or unnatural hair colors***

Atlantis Casino Resort Spa fosters a team working environment and an environment that is focused on Team Member recognition and appreciation. Some of the ways in which we accomplish this is by offering the following:

• Comprehensive benefits (medical, dental, vision, supplemental coverage)
• 401K retirement savings plan + discretionary match
• Education Tuition Reimbursement Program
• Paid Vacation
• Holiday Pay
• Weekly Resort Prizes
• Career Development and Training Workshops
• FREE daily meal
• Internal Advancement

We believe that our people are at the heart of our success. By investing in our team through growth opportunities and robust training programs, we cultivate an environment of loyalty and pride. Our focus on building a talent ecosystem in collaboration with local institutions enables us to ensure that every experience at Monarch reflects the luxury and dedication we stand for. Join us in creating extraordinary experiences that inspire and elevate the spirit of hospitality.