Casino Shift Manager

Golden Road Motor Inn DBA Atlantis Casino Resort Spa; Reno (NV); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health benefits

401K retirement plan

Tuition reimbursement

Scholarship opportunity

Paid vacation

Holiday pay

Recreation/fitness discounts

Weekly resort prizes

Career development and training

Free daily meal

Internal advancement

Job summary

Atlantis Casino Resort Spa in Reno, NV seeks a Casino Shift Manager to act as the on-duty manager, supervise operations, and ensure top-tier guest service across all areas. You will coordinate with departments, address daily deficiencies, and promote safety and security on the floor.

The role requires strong leadership, a Nevada gaming license, and at least 3 years in casino/table games management, with a focus on excellence and operational integrity.

Qualifications

• State of Nevada Gaming License required.
• Nevada Alcohol Awareness Card required.
• Strong interpersonal and communication skills.
• Excellent analytical, organizational, and administrative skills.
• Working knowledge of resort and hospitality operations including casino games, hotel and restaurants.
• Proficient computer skills.
• Minimum 3 years management experience in a Table Games and Casino operations.
• Able to remain calm under work pressure.
• Must adhere to grooming standards with no visible tattoos/piercings or unnatural hair colors.

Responsibilities

• Oversee daily casino shift operations and guest service.
• Act as Acting General Manager on Duty during shifts.
• Promote guest service excellence and correct daily deficiencies.
• Maintain active presence on the casino floor to ensure standards.
• Collaborate with security to ensure guest and team member safety.
• Assist in driving Atlantis tournaments, promotions and events.
• Resolve guest complaints and incidents and communicate across management levels.
• Perform related duties as required.

Skills

Nevada gaming license

Alcohol awareness card

Interpersonal skills

Analytical skills

Organizational skills

Administrative skills

Casino operations knowledge

Proficient computer skills

Management experience (3+ yrs)

Calm under pressure

Grooming standards adherence

Job description

At Atlantis Casino Resort Spa, we are more than just a premier destination for luxury gaming and hospitality in Reno, Nevada; we are creators of unforgettable moments. Our commitment to excellence shines through our exceptional gaming, exquisite dining, and indulgent spa services, all set in an inviting and sophisticated atmosphere. As a family-owned business, we prioritize nurturing lasting relationships with our guests and the community, ensuring that every interaction is warm, memorable, and tailored to foster a true sense of belonging. Come join Team Atlantis! The Casino Shift Manager is the Acting General Manager on Duty and is responsible for performing numerous daily tasks and routines that ensure quality service is provided to all guests. During each shift, the Casino Shift Manager will visit each operational area and converse with guests and Team Members to promote and facilitate the highest guest service attainable by identifying and correcting daily operational deficiencies.

Full Time Various Shifts Qualifications:

• State of Nevada Gaming License Required.
• Nevada Alcohol Awareness Card Required.
• Strong interpersonal and communication skills.
• Excellent analytical, organizational, and administrative skills.
• Working knowledge of resort and hospitality operations including casino games, hotel and restaurants.
• Proficient computer skills.
• Minimum 3 years management experience in a Table Games and Casino operations.
• Able to remain calm under work pressure.
• Must adhere to all grooming standards, no "visible" tattoos/piercings or unnatural hair colors.

Atlantis Casino Resort Spa fosters a team working environment and an environment that is focused on Team Member recognition and appreciation.

Some of the ways in which we accomplish this is by offering the following:

• Comprehensive benefits (medical, dental, vision, supplemental coverage)
• 401K retirement savings plan + discretionary match
• Education Tuition Reimbursement Program
• Scholarship Opportunity
• Paid Vacation
• Holiday Pay
• Recreation /Fitness Discounts
• Weekly Resort Prizes
• Career Development and Training Workshops
• FREE daily meal
• Internal Advancement

Internal Advancement Responsibilities

• Constantly review staffing needs and recommend increase/decrease in staffing levels to coincide with business demands.
• Identify signage problems and notifying proper departments to correct.
• Assist in resolving Team Member issues, responsible for motivating Team Members to ensure they are providing quality service.
• Assist Managers and Supervisors to ensure that the operation is being managed in accordance with company standards.
• Maintain an active presence on the casino floor at all times.
• Works hand in hand with security to ensure the safety of guests and Team Members.
• Actively promotes Atlantis tournaments, promotions and events.
• Resolves guest complaints and assists with guest incidents.
• Provides regular communication with all levels of management with recommendations on improving effectiveness of operations.
• Performs other incidental and related duties as required and assigned.

While performing the duties of this job, the employee is required to stand; walk; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel crouch or crawl; talk, and hear. The employee must occasionally lift and/or move up to 25 pounds.

Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to focus.

We believe that our people are at the heart of our success. By investing in our team through growth opportunities and robust training programs, we cultivate an environment of loyalty and pride. Our focus on building a talent ecosystem in collaboration with local institutions enables us to ensure that every experience at Monarch reflects the luxury and dedication we stand for. Join us in creating extraordinary experiences that inspire and elevate the spirit of hospitality.

Working at Atlantis Casino Resort Spa in Reno, Nevada, offers a unique and rewarding experience that sets it apart as an employer of choice in the hospitality and gaming industry. Here are several compelling reasons to consider a career with us, reflecting our commitment to excellence, Team Member growth, and a vibrant workplace culture. Thanks to its nationally recognized excellence and innovative sustainability practices, Atlantis Casino Resort Spa is an exceptional place to work for anyone seeking a meaningful and dynamic career in hospitality. Atlantis is recommended by Forbes Travel Guide, with accolades from AAA, TripAdvisor, and Wine Spectator. Atlantis delivers a culture of high standards and professional pride, where team members have the opportunity to be part of a Four Diamond resort experience and contribute to award-winning venues like the Forbes 4 Star Spa and the Atlantis Steakhouse. Our team members thrive in a company that leads in environmental stewardship—being the first in northern Nevada to implement eco-forward programs like organics recycling and biodiesel fuel usage. Atlantis isn't just a place to work—it's a place to grow, be inspired, and make a lasting impact.