Hotel Guest Service Representative (Part-Time)

Buffalo Lodging Associates, LLC; Wayne (NJ); On-site; USD 30,000 - 40,000; Part time

Job summary

An established industry player is seeking a dedicated Hotel Guest Service Representative to join their front desk team. This part-time role involves greeting guests, managing check-in/check-out processes, and ensuring a seamless experience for visitors. Ideal candidates will possess strong customer service skills and a knack for handling reservations and transactions. With a commitment to hospitality excellence, this opportunity offers a chance to work in a supportive environment with a focus on staff development and employee well-being. If you are passionate about providing outstanding service and thrive in a dynamic setting, this position is for you.

Benefits

Weekly Pay

Medical, Dental & Vision Insurance

401(k) with Employer Match

Paid Vacation and Sick Leave

Tuition Reimbursement

Flexible Spending Account

Company-Paid Life Insurance

Employee Discounts

Learning and Development Opportunities

Qualifications

• Customer service experience in a hotel setting is preferred.
• Proficiency in computer applications and property management systems.

Responsibilities

• Greet guests and manage check-in/check-out procedures.
• Handle cash and credit card transactions efficiently.
• Respond to guest requests and provide information about hotel services.

Skills

Customer Service

Cash Handling

Reservation Management

Computer Proficiency

Education

High School Diploma or Equivalent

Tools

Property Management Systems

Microsoft Word

Microsoft Excel

Job description

Join to apply for the Hotel Guest Service Representative (Part-Time) role at Buffalo Lodging Associates, LLC

We are currently looking for a Part-Time Guest Services Representative to join our front desk team at Residence Inn by Marriott-Wayne, located at 30 Nevins Road, Wayne, NJ 07470. Our hotel offers 118 full suites, ideal for guests visiting William Paterson University, attending weddings at The Brownstone or The Tides Estate, or seeking extended stays with full kitchens in each suite. Buffalo Lodging Associates manages this property, emphasizing hospitality excellence.

Responsibilities

• Greeting guests and completing check-in/check-out procedures using the property management system, while collecting and securing relevant guest information.
• Handling cash, credit card transactions, and managing goods at the property.
• Understanding guest needs and providing information about hotel services and amenities, responding promptly to requests.
• Taking reservations via phone, entering and updating reservation details in the hotel management system, including cancellations.
• Typical Schedule: Evening shifts from 3 PM to 11 PM, with availability needed on weekends and holidays.

About Buffalo Lodging Associates

Founded in 1996 and based in Canton, MA, Buffalo Lodging Associates manages a portfolio of 50 hotels, partnering with major brands like Marriott, Hilton, InterContinental, and Choice Hotels. We are committed to hospitality excellence through a community of dedicated and passionate staff.

Minimum Requirements

• Customer service experience, preferably in a hotel setting.
• Experience with Marriott systems is a plus.
• High School diploma or equivalent preferred.
• Proficiency in computer applications including intranet, property management systems, Word, and Excel.
• Valid driver’s license with an acceptable driving record, subject to approval.

Benefits

• Weekly pay every Friday
• Medical, Dental & Vision Insurance
• 401(k) with employer match
• Paid vacation, sick leave, and holidays
• Tuition reimbursement
• Flexible Spending Account
• Company-paid life and short-term disability insurance
• Long-term disability insurance
• Employee assistance programs and wellness initiatives
• Hotel discounts for employees, friends, and family
• Learning and development opportunities
• Employee referral program

Buffalo Lodging Associates is an equal opportunity employer, committed to diversity and inclusion in the workplace.