Cust Svc Support Rep- Client Billing (WFH)

Laboratory Corporation; Raritan (NJ); Remote; USD 10,000 - 60,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen Client Customer Service Support Representative, der Teil eines engagierten Teams wird. In dieser Rolle werden Sie mit Ärzten, Patienten und internen Kunden zusammenarbeiten, um eine herausragende Kundenerfahrung zu gewährleisten. Der ideale Kandidat bringt eine Leidenschaft für den Kundenservice mit und hat Erfahrung im Call Center. Diese Position bietet die Möglichkeit, von zu Hause aus zu arbeiten, und umfasst zahlreiche Vorteile wie bezahlte Freizeit, medizinische Versicherung und ein Fitness-Reimbursement-Programm. Wenn Sie nach einer erfüllenden Karriere suchen, die einen positiven Einfluss auf das Leben anderer hat, ist dies die perfekte Gelegenheit für Sie.

Benefits

Generöse bezahlte Freizeit

Medizinische, Zahn- und Augenversicherung

Flexible Ausgabenrechnungen

401k und Mitarbeiteraktienoptionspläne

Kostenlose Labortests

Fitness-Reimbursement-Programm

Qualifications

• Mindestens ein Jahr Berufserfahrung erforderlich.
• Bevorzugte Erfahrung im Call Center und Kundenservice.

Responsibilities

• Verwaltung von eingehenden und ausgehenden Anrufen, durchschnittlich 50-60 Anrufe pro Tag.
• Dokumentation aller Konten unter Einhaltung von Richtlinien und Vorschriften.

Skills

Kundenservice

Kommunikationsfähigkeiten

Aktives Zuhören

Kritisches Denken

Education

High School Diploma oder gleichwertig

Job description

Job Description

Labcorp is seeking a Client Customer Service Support Representative to join our team! Labcorp's Revenue Cycle Management Division (RCM) is seeking individuals whose work will improve health and improve lives. If you are interested in a career where learning and engagement are valued, and the lives you touch provide you with a higher sense of purpose, then Labcorp is the place for you!

This Client Customer Service Support Representative will join our Contact Center team for Client AR & Customer Service in RCM. This position will work with physician offices, hospital laboratories, patients, and internal customers to ensure that all client needs are addressed accurately and efficiently. The Customer Service Support Representative will provide product education and handle a wide variety of questions while ensuring a world-class customer experience. The ideal candidate will be passionate about customer service and motivated to work with a customer-centric team in an innovative company.

Responsibilities

1. Manage inbound and outbound calls in a timely manner, averaging 50-60 calls per day.
2. Follow approved standard operating procedures (SOPs) to update and provide necessary information to resolve denied claims.
3. Continuously evaluate current policies and SOPs and give recommendations for process improvements.
4. Handle sensitive information in a confidential manner.
5. Read and understand explanations of benefits or correspondence.
6. Accurately document all accounts, ensuring guidelines and regulations are followed.
7. Communicate via telephone with physicians, insurance companies, and patients.
8. Utilize tools to verify eligibility, claim status, and obtain billing information.

Qualifications

• High School Diploma or equivalent required.
• Minimum one year of work experience required.
• Previous call center and customer service experience strongly preferred.
• Previous medical experience strongly preferred.
• Strong phone and verbal communication skills along with active listening skills preferred.
• Ability to meet deadlines and exercise critical thinking skills preferred.

Remote Work

Dedicated environment to perform duties without interference; structured with scheduled lunch and break times.
Ability to manage time and tasks independently while maintaining productivity.

Technical Requirements

• Internet download speed of at least 50 Mbps.
• No satellite internet.
• Ability to connect equipment via Ethernet cord; equipment cannot connect through Wi-Fi or mobile hotspots with Ethernet ports.

Why Join Labcorp?

• Work from home opportunity!
• Generous paid time off!
• Medical, Vision, and Dental Insurance options!
• Flexible Spending Accounts!
• 401k and Employee Stock Purchase plans!
• No Charge Lab Testing!
• Fitness Reimbursement Program!
• And many more incentives!

Application closes: 5/12/2025

Schedule: Monday-Thursday 9 AM to 6 PM EST, Friday 8 AM to 5 PM EST

Pay Range: $15.25 - $16.00 per hour (state minimum wages apply if higher)

Offers based on skills, relevant experience, applicable degrees/certifications, internal equity, and market data.

Benefits: Employees working 20+ hours per week are eligible for comprehensive benefits including medical, dental, vision, life, STD/LTD, 401(k), PTO or FTO, tuition reimbursement, and employee stock purchase plans. Part-time employees working less than 20 hours are eligible for the 401(k) plan only. For more info, click here.

Labcorp is an Equal Opportunity Employer:

We value inclusion and do not tolerate harassment or discrimination. Employment decisions are based on qualifications and merit. Qualified applicants will be considered without regard to race, religion, color, national origin, sex, family status, marital status, sexual orientation, gender identity, age, veteran status, disability, genetic info, or other protected characteristics. Applicants with arrest or conviction records will also be considered in accordance with applicable law.

We encourage all to apply

If you need assistance or accommodations to apply, visit our accessibility site or contact Labcorp Accessibility. For info on data collection, see our Privacy Statement.