Remote Bilingual Part-Time Customer Service Representative

Quality Resource Management, LLC; White House (TN); Remote; USD 20,000 - 35,000; Part time

Job summary

An established industry player is looking for a Remote Bilingual Part-Time Customer Service Representative to join their Operations team. This role offers the opportunity to provide outstanding customer service and technical support in both English and Spanish. With flexible hours primarily on weekends, you will help clients navigate the claims process while ensuring accurate documentation and adherence to client instructions. Enjoy competitive pay and benefits after 60 days, making this a fantastic opportunity for motivated individuals seeking work-life balance in a supportive environment.

Benefits

401K after 6 months

PTO after 90 days

Employee Assistance Program

Competitive pay

Qualifications

• 1-2 years of quality assurance experience preferred.
• High School Diploma or GED required.

Responsibilities

• Deliver excellent customer service and technical support in English and Spanish.
• Accurately document all claim details.
• Follow client-specific handling instructions.

Skills

Fluency in English

Fluency in Spanish

Basic computer functions

Professional communication

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

Join to apply for the Remote Bilingual Part-Time Customer Service Representative role at Quality Resource Management, LLC

QRM is an inbound call center focused on customer service and benefits compliance. We are seeking a highly motivated, team-oriented individual to join our Operations team.

This is a part-time remote position working approximately 3-29 hours per week, primarily on weekends from 1:00 PM to 9:00 PM CST.

Responsibilities

1. Deliver excellent customer service and technical support in English and Spanish.
2. Provide empathy and support during the claims process.
3. Accurately document all claim details.
4. Follow client-specific handling instructions.
5. Use call scripting for consistency.
6. Maintain punctuality and reliability.

Required Skills

1. Fluency in English and Spanish (reading, writing, speaking).
2. Ability to interpret reports and provide professional communication.
3. Knowledge of basic computer functions, including Microsoft Word and Excel.

Qualifications

1. High School Diploma or GED.
2. 1-2 years of quality assurance experience preferred.

Physical & Network Requirements

• Prolonged sitting and working on a computer.
• Reliable internet connection, preferably Ethernet.
• Private network with no VPNs, US-based login required.

Benefits

• Competitive pay.
• 20+ hours/week with benefits starting after 60 days.
• Less than 20 hours/week with some benefits.
• 401K after 6 months, PTO after 90 days, Employee Assistance Program.